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Operations Support Manager

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Diamond Bus

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Location:
United Kingdom , Stanwell, Heathrow

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Category:
Logistics

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Contract Type:
Not provided

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Salary:

Not provided
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Job Responsibility:

  • Recruitment & Onboarding: Coordinate end-to-end recruitment processes including advertising vacancies, shortlisting, arranging interviews, and issuing offers
  • Conduct reference checks and ensure right-to-work compliance
  • Manage onboarding and ensure induction processes are followed for all new starters
  • Employee Relations: Lead on accident and incident management
  • Lead on fact find investigations
  • Manage any grievances / complaints received from employees and public
  • HR Administration: Lead on maintaining and updating employee records on the Natural HR system
  • Absence Management: Monitor sickness absence and ensure all return to works are completed with employees
  • Lead on absence disciplinaries
  • Learning & Development: Support the coordination of CPC, Induction and any other training that may be required
  • Maintain training records and assist in evaluating training effectiveness
  • Employee appraisal - improve employee skills and identify any training needs
  • Traffic Office: Oversee the traffic office and supervisory team
  • Responsible for First Line driver management
  • Oversee allocation of work
  • Manage Lost mileage and Network Issues
  • Management of punctuality
  • Management and Audit of Drivers Tacho cards ensuring compliance
  • Team Responsibility KPI’s: Ensure random Drug testing is conducted daily- minimum of 2 per week as standard
  • Ensure random Alcohol testing is conducted daily- minimum of 10 per week as standard
  • Ensure Driving Licence checks are conducted daily- minimum of 10 as standard
  • Ensure Gate Checks are conducted daily- minimum of 5 run-out per day and 5 run-back per day as standard
  • Ensure Service Monitoring (roadside and/or ticketer) is conducted daily- minimum of 10 per day as standard
  • Ensure Depot (departure time) Punctuality is conducted daily – minimum of 10 per day as standard
  • Hand over Report (Team): Ensure that the Traffic Office team record all matters arising from the Company’s operating activities and forward such information via email to the next on-duty Supervisor
  • Health & Safety: Employees are required to comply with all Statutory/Company Health & Safety Policies and Procedures

Requirements:

  • Excellent knowledge and understanding of British Domestic Hours Rules and EU Driver Hours (as defined within the) Transport Act 1968 and the Working Time Regulations 1998
  • A basic level of competence in the use of Microsoft Office Suite (Word, Excel, PowerPoint and Email)
  • A basic level of Competence in the use of Trapeze and Ticketer systems
What we offer:
  • free travel for you and immediate family
  • company pension

Additional Information:

Job Posted:
January 16, 2026

Expiration:
February 15, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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