Operations Support Manager

• Provide daily operational, administrative, and functional support across the Dining, Conferencing, Fitness, Reception, and associated services delivered to the client
• Work onsite with the client’s approved vendors to ensure compliance with Health & Safety, Environmental, onboarding/offboarding, Third Party Risk and related policies
• Support the delivery of high‑quality services while driving continuous improvement and cost‑efficient operations
• Assist with project oversight for the WSC development, monitoring onsite timelines and coordinating future project requirements
• Liaise with UK project leads to ensure best practice is shared and embedded across all locations
• Support additional UK or cluster projects as required
• Provide project coordination including minute taking, data analysis, preparation of reports, presentations, and briefings
• Engage stakeholder groups to obtain feedback and support the implementation of agreed action plans
• Track progress of internal partner functions and escalate delays or risks where necessary
• Build strong working relationships with key support functions including Finance, Procurement, Shared Services, Security and Real Estate teams
• Measure service levels and KPIs onsite, contributing to continuous optimisation of operational processes
• Maintain and enhance the process flow library across all operational services, supporting consistency and best practice sharing across UK, Europe and MEA
• Develop knowledge of Event Management Software (EMS) and Virtual EMS to support on-site reception teams and act as a liaison with support teams for time‑sensitive issues
• Partner with the Events and Marketing team to support delivery of exceptional in‑house events
• Support management of online content, including updating internal platforms, webpages and communication tools
• Provide diary management and administrative support to the leadership team, ensuring priorities stay on track
• Champion innovation, operational excellence, and a culture of delivering exceptional service for all colleagues and visitors

• Experience in operational management within a fast‑paced, high‑standards environment
• Experience managing or supporting external soft‑service suppliers, including KPI oversight and understanding of commercial performance
• Strong organisational, analytical and problem‑solving skills with the ability to influence stakeholders outside your direct control
• Project management or project coordination experience is highly desirable
• A genuine passion for delivering excellent service
• Professional, composed, proactive and capable of sound judgement
• Strong communication skills and confidence working with senior stakeholders
• Higher education qualification is preferred, though candidates with exceptional relevant experience will also be considered
• You must be legally authorised to work in Ireland

Project management or project coordination experience is highly desirable

• Competitive salary
• Free meals while at work
• Flexible working to support work-life balance
• Perks & discounts: Shopping, entertainment, and travel discounts
• An inclusive culture where diversity is celebrated, and colleagues are supported to thrive
• Career Pathways to support career progression and/or skills development
• Learning & development programs available for personal and professional development & growth
• Access to wellness programs to promote mental health and wellbeing of our colleagues
• Employee Assistance Program to guide and support our employees
• Exciting internal reward and recognition schemes