Operations Support Manager Job at Hedera Hiring Ltd (Bristol)

Job Description

This new position has been created to support the Operations Manager by taking ownership of people management and resource allocation across live sites. The successful candidate will manage up to 20 direct reports, including site managers, supervisors, electricians, cable pullers, and fitters. You’ll act as the link between site teams and the Operations Manager, ensuring effective workforce management, performance reviews, absence management, and staff development. While you will not be responsible for project delivery, you will oversee the day-to-day operational running of site-based teams, ensuring resources are in place and issues are resolved quickly.

Job Responsibility

Manage a team of up to 20 site-based staff (site managers, supervisors, electricians, fitters, cable pullers)
Oversee performance management, absence, appraisals, and people development
Coordinate and support labour, material and material resources across multiple sites
Act as the bridge between site operations and the Operations Manager
Ensure smooth day-to-day running of site teams, resolving issues proactively
Conduct regular site visits, including audits, to monitor progress, address issues, and ensure compliance with safety regulations, industry standards, and company procedures/policies
Ensure health and safety is maintained on sites at all times, including prompt reporting of incidents and near misses, proactive support with investigations, and implementing robust preventative measures
Spend 3-4 days per week on site and 1-2 days at the Bristol office (with flexibility to manage your own schedule)
Travel to sites across England and Wales (no responsibility for Scottish sites). Sites are typically 50 miles from the Bristol office

Requirements

Strong background in operations, site management, or resource management within electrical engineering or civils
Proven experience managing site-based teams and dealing with workforce performance and development
Excellent people management and problem-solving skills
Flexible to travel, with occasional overnight stays
Background in electrical preferred, though strong civils experience will also be considered

What we offer

High-spec 4x4 company vehicle for commuting and site visits
Attractive profit share scheme (typically £15,000+ annually)
Opportunity to join an employee-owned business with long-term stability and a collaborative culture

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Operations Support Manager

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