CrawlJobs Logo
Vodafone Logo Vodafone · IT - Administration

Operations Support Engineer

India, Pune · Job Posted April 15, 2026
Apply Position
Job Link Share

Job Description

We are seeking a skilled Operations Support Engineer to deliver reliable L2 and L3 application support for critical Oracle-based platforms within a telecom environment. This role focuses on incident management, service request fulfilment, system health checks, deployment support and continuous service improvement. The individual will work closely with business stakeholders, process owners and technical teams to ensure stable operations and strong service outcomes.

Job Responsibility

  • Provide day-to-day L2 and L3 application support, including incident, problem and service request management
  • Take end-to-end ownership of incidents, ensuring resolution within agreed SLAs and KPIs
  • Perform system health checks, troubleshooting, housekeeping and configuration changes
  • Manage BAU patches, hotfixes and deployment activities in line with change management processes
  • Triage and coordinate tickets across multiple support teams and stakeholders
  • Maintain and improve SOPs, work instructions and runbooks
  • Participate in WAR ROOM investigations and provide on-call support on a rotational basis
  • Identify service improvement opportunities through automation and process optimisation
  • Collaborate with business and technical teams to assess risks and support operational requirements

Requirements

  • An experienced application operations professional with 3–6 years of L2/L3 support experience
  • Technically strong in WebLogic and Apache Web Server, with working knowledge of Java and LDAP
  • Experienced in incident management, service request fulfilment and ticketing tools such as Remedy
  • Comfortable working in a telecom operations environment, including shift-based support
  • Skilled in troubleshooting, root cause analysis and implementing sustainable fixes
  • Confident in stakeholder engagement, communication and cross-functional collaboration
  • Detail-oriented, organised and experienced in documenting processes and controls
  • Adaptable, proactive and committed to continuous service improvement

What we offer

  • Exposure to large-scale, business-critical telecom platforms
  • Opportunities to work with global stakeholders across onshore and offshore teams
  • A collaborative environment that values learning, improvement and shared ownership
  • The chance to contribute to service stability and customer experience at scale
Vodafone - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Operations Support Engineer

8 matching positions

Japanese IT Operation Support Engineer

Customer Solution Centers are made up of teams that provide remote (offsite) ser...
Location
Location
China , Dalian
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school education or equivalent
  • 3-5 years general experience or equivalent combination of experience and college level education
  • Superior skills both written and verbal communication in Japanese
  • Experience in customer facing role, remote support, telephone, e-support, e-chat or similar
  • Computer proficiency with applicable software applications (e.g., Microsoft Office, CAD, Adobe Suite, programming)
  • Recognized technical skill in the range of products supported within relevant product lines
  • Knowledge and experience using Knowledge Management systems
Job Responsibility
Job Responsibility
  • Working independently while using standard protocol when needed to respond to customer issues
  • Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products
  • Proactively assist customers to avoid or reduce problem occurrence
  • Participate in projects for process or quality improvements
  • May act as a mentor to lower level employee working on similar hardware and software
What we offer
What we offer
  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion environment
  • Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
  • Fulltime
Read More
Arrow Right

Japanese IT Operation Support Engineer

Customer Solution Centers provide remote service, addressing technical issues, d...
Location
Location
China , Dalian
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Vocational apprenticeship/certification completion
  • Associate degree or equivalent experience
  • 1-3 years experience in relevant technologies and customer environments
  • Relevant industry qualification
  • Excellent verbal and written communication skills in Japanese
  • Experience in troubleshooting in a technical environment
  • Excellent analytical and problem solving skills
  • Software and hardware knowledge of computing, storage and peripheral devices
  • Advanced proficiency with case management databases and tools
  • Superior customer service skills
Job Responsibility
Job Responsibility
  • Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems
  • Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options
  • Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence
  • Evaluate unique or complex installations or configurations and make recommendations for resolution.
What we offer
What we offer
  • Health and wellbeing benefits
  • Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
  • Personal and professional development opportunities
  • Programs for career growth
  • Unconditional inclusion in the workplace.
  • Fulltime
Read More
Arrow Right

Japanese IT Operation Support Engineer

This role involves providing technical support within HPE’s Customer Solution Ce...
Location
Location
China , Dalian
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Vocational: apprenticeship/certification completion
  • Associate degree or equivalent experience
  • 1-3 years experience in relevant technologies and customer environments
  • Relevant industry qualification where applicable
  • Excellent verbal and written communication skills in Japanese
  • Experience in troubleshooting in a technical environment
  • Excellent analytical and problem solving skills
  • Software and hardware knowledge of computing, storage and peripheral devices
  • Advanced proficiency with case management databases and tools
  • Superior customer service skills
Job Responsibility
Job Responsibility
  • Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems
  • Respond to service, product, technical, and customer-relations questions
  • Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence
  • Evaluate unique or complex installations or configurations and make recommendations for resolution.
What we offer
What we offer
  • Comprehensive suite of health, financial, and emotional wellbeing benefits
  • Personal and professional development programs
  • Inclusive environment that values diverse backgrounds.
  • Fulltime
Read More
Arrow Right

Japanese IT Operation Support Engineer

The role involves providing remote service, solving various business systems and...
Location
Location
China , Dalian
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Vocational: apprenticeship/certification completion
  • Associate degree: first attainable degree at the post-high school level
  • Typically 2 year completion beyond High School level or equivalent experience
  • 1-3 years experience in relevant technologies and customer environments
  • Relevant industry qualification where applicable
  • Excellent verbal and written communication skills in Japanese
  • Experience in troubleshooting in a technical environment
  • Excellent analytical and problem solving skills
  • Software and hardware knowledge of computing, storage and peripheral devices
  • Advanced proficiency with case management databases and tools
Job Responsibility
Job Responsibility
  • Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems
  • Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs
  • Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence
  • Evaluate unique or complex installations or configurations and make recommendations for resolution.
What we offer
What we offer
  • Comprehensive suite of benefits that supports physical, financial and emotional wellbeing
  • Career development programs catered to helping you reach career goals
  • Inclusion and flexibility to manage work and personal needs.
  • Fulltime
Read More
Arrow Right

Operations Support Engineer - Cyber Security

Provides Operational Support for all applications and infrastructure used within...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelors degree required, preferably in computer science, engineering or related area of study
  • Typically 4+ years of relevant experience
  • Minimum of 2 years of experience in support of at least two areas: End-user Support, Incident Management, Application Software or Database Support, HP-UX, Linux, VMWare & Microsoft platforms, Deployment of Security Patches/Hotfixes for Enterprise Applications, Troubleshooting of operating system and networking issues
  • Experience supporting Windows or Linux server technology, complex enterprise systems with geographically distributed users
  • Excellent troubleshooting techniques and analytical skills
  • Strong verbal and written communication skills
  • Ability to operate within a team independently and understand when to escalate issues to management
  • Advanced Cyber and IT security knowledge
  • Advanced understanding of Cyber and IT security risks, threats and prevention measures
  • Advanced secure system architecture and infrastructure design and development skills
Job Responsibility
Job Responsibility
  • Support applications managed by Cyber Security including end-user handling, problem/ticket resolution, escalations to engineering and IT, and performing application work on servers on behalf of engineering teams
  • Provide Change Management support to Cyber Security including submission of Requests for Change (RFCs), and modification and approvals of RFCs
  • Represent Cyber Security on Major Incidents involving Cyber Security applications
  • Achieve fast resolutions to MIs
  • Facilitate server access for Cyber Security employees through various processes and tools
  • Procure cloud servers for Cyber Security teams and resolve any issues with access or availability
  • Deploy and maintain state-of-the-art security applications and appliances
  • Write and maintain support and process documents (e.g. playbooks, install docs)
  • 24 x 7 On-call support on rotation basis (approximately one week every eight weeks)
  • Early shift work may be required, starting at 6 AM local time
What we offer
What we offer
  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion environment
  • Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
  • Fulltime
Read More
Arrow Right

Network Operations Support Engineer

BluBiz Solutions is currently seeking a talented and ambitious Network Operation...
Location
Location
Australia , Melbourne
Salary
Salary:
Not provided
blubiz.com.au Logo
BluBiz Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong operational support with some project experience
  • Strong experience with implementation and maintenance
  • Strong experience with installations and remote support
  • Troubleshooting and resolving complex technical issues to critical timeline
  • Strong experience with Routing and Switching
  • Meraki (preferred but not needed)
  • Layer 3 routing technologies including - Routing protocols, ACL's, NAT & PAT, Policy-based routing, Netflow, L3 QoS
  • Solid and demonstrable knowledge of networking & security fundamentals - OSI Model, common protocols and ports, Layer 1 technologies & hardware
  • Cisco capabilities are essential
  • Knowledge and experience with Microsoft Office software tools
Job Responsibility
Job Responsibility
  • Provide Networking support to clients including provisioning, monitoring, implementation, troubleshooting and support of Networking operations and related infrastructure
  • Identify problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail
  • Take full ownership for managing the incident to resolution within the service level conditions
  • Provide telephone support to clients and update the relevant systems as per BluBiz procedures
  • Monitor daily network activities, event alerts, capacity and usage to ensure continued integrity and optimal network performance
  • Perform network configuration changes to meet customer requirements (Moves, Adds and Changes)
  • Work with Carriers and suppliers to pre-stage, test and implement network services for new sites
  • Must be flexible to provide support outside business hours as and when needed
  • Collect data from Network Monitoring Tool and prepare weekly, fortnightly and monthly reports to identify failures and short-comings and make recommendations for improvements
  • Ensure that managed infrastructure at client sites are installed, configured, tested and operational and that software is installed and configured according to client requirements
  • Fulltime
Read More
Arrow Right

Professional Senior, Engineering, Completions - Operations Support

At Bombardier, we design, build and maintain the world’s peak-performing aircraf...
Location
Location
Canada , Dorval
Salary
Salary:
Not provided
bombardier.com Logo
Bombardier
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • College or University mechanical or aerospace engineering degree or equivalent with more than five (5) years of relevant experience
  • relevant technical business aircraft interiors experience
  • solid experience working with Enovia/VPM Nav and Catia (GSD, Assy, Part Body, Drafting, etc.)
  • understanding of product structure and aircraft certification
  • ability to understand complex engineering issues and be innovative in problem solving
  • well organized and project oriented
  • must be a self-motivated person, a team player, able to work under pressure
  • good communication skills including good English writing skills, and good English and French verbal skills
  • excellent track record of meeting commitments with success
Job Responsibility
Job Responsibility
  • Work with Operations related teams regarding issues on installations and cabinets components on the Global 5500/6500/7500
  • Act as a first point of contact for any engineering issues in production
  • Collaborate with different internal parties (Operations, Detailed Design, Projects, Programs, Technical, etc.) as well as suppliers for problem solving on daily basis
  • Support Engineering request for change (RFC). Coordinate technical meetings, analyze, and define technical proposed solution to meet customer and operation needs
  • Be responsible for the delivery of quality engineering documentation that meets Bombardier Standards
  • Have a good understanding and interpretation of regulatory and industry requirements
  • Ensure components meet technical and certification requirements
What we offer
What we offer
  • Insurance plans (Dental, medical, life insurance, disability, and more)
  • Competitive base salary
  • Retirement savings plan
  • Employee Assistance Program
  • Tele Health Program
  • Fulltime
Read More
Arrow Right

Senior Support and Operations Engineer

Senior Support and Operations Engineer to join Data Management team, taking owne...
Location
Location
Greece , Athens
Salary
Salary:
Not provided
https://www.metlengroup.com Logo
Metlen Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • BSc or MSc in Computer Science or related technical field
  • +4 years of experience in Operations or IT roles (Data Engineering, ML Engineering, Software Engineering, or similar)
  • Experience in system monitoring, technical support, and incident handling
  • Hands-on experience with Cloud platforms
  • Practical exposure to MLOps and DevOps frameworks (Azure DevOps/MLOps, Docker, Kubernetes, AWS DevOps/MLOps)
  • Experience managing CI/CD pipelines, especially in Azure is considered a plus
  • Experience with GitHub is an advantage
  • Solid hands-on experience in SQL and Python
  • Experience managing enterprise-scale Data/ML workflows
  • Strong analytical and problem-solving abilities
Job Responsibility
Job Responsibility
  • Oversee and optimize DevOps and MLOps operations for model deployment, monitoring, and automation
  • Execute, maintain, and improve CI/CD pipelines for Data Engineering and ML deployments
  • Collaborate closely with Data Engineers to strengthen deployment processes and operational efficiency
  • Monitor, troubleshoot, and ensure smooth execution of daily Corporate Data Warehouse workflows
  • Handle technical support requests efficiently, ensuring SLA compliance
  • Maintain high system availability and reliability through proactive monitoring
  • Implement minor enhancements, bug fixes, and performance optimizations
  • Apply version control best practices and ensure proper deployment governance
  • Collaborate cross-functionally to streamline deployment processes across environments
  • Identify opportunities for automation, observability, and improved monitoring
What we offer
What we offer
  • Competitive remuneration package
  • Ticket Restaurant Card
  • Group Health Insurance Plan
  • Preferential Protergia household energy plan
  • Pension Plan
  • Fulltime
Read More
Arrow Right