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Operations Support Engineer

vodafone.com Logo

Vodafone

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Location:
India , Pune

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking a skilled Operations Support Engineer to deliver reliable L2 and L3 application support for critical Oracle-based platforms within a telecom environment. This role focuses on incident management, service request fulfilment, system health checks, deployment support and continuous service improvement. The individual will work closely with business stakeholders, process owners and technical teams to ensure stable operations and strong service outcomes.

Job Responsibility:

  • Provide day-to-day L2 and L3 application support, including incident, problem and service request management
  • Take end-to-end ownership of incidents, ensuring resolution within agreed SLAs and KPIs
  • Perform system health checks, troubleshooting, housekeeping and configuration changes
  • Manage BAU patches, hotfixes and deployment activities in line with change management processes
  • Triage and coordinate tickets across multiple support teams and stakeholders
  • Maintain and improve SOPs, work instructions and runbooks
  • Participate in WAR ROOM investigations and provide on-call support on a rotational basis
  • Identify service improvement opportunities through automation and process optimisation
  • Collaborate with business and technical teams to assess risks and support operational requirements

Requirements:

  • An experienced application operations professional with 3–6 years of L2/L3 support experience
  • Technically strong in WebLogic and Apache Web Server, with working knowledge of Java and LDAP
  • Experienced in incident management, service request fulfilment and ticketing tools such as Remedy
  • Comfortable working in a telecom operations environment, including shift-based support
  • Skilled in troubleshooting, root cause analysis and implementing sustainable fixes
  • Confident in stakeholder engagement, communication and cross-functional collaboration
  • Detail-oriented, organised and experienced in documenting processes and controls
  • Adaptable, proactive and committed to continuous service improvement
What we offer:
  • Exposure to large-scale, business-critical telecom platforms
  • Opportunities to work with global stakeholders across onshore and offshore teams
  • A collaborative environment that values learning, improvement and shared ownership
  • The chance to contribute to service stability and customer experience at scale

Additional Information:

Job Posted:
April 15, 2026

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