Operations Support Engineer Job at Hewlett Packard Enterprise (Bangalore)

Job Description

As an Operations Support Engineer at HPE, you will be responsible for maintaining and supporting HPE’s suite of cybersecurity applications and infrastructure. Using your technical skills in Linux, containerized environments, and enterprise application support, you’ll help keep HPE’s global cybersecurity ecosystem running securely and at peak performance.

Job Responsibility

Providing operational support for key cybersecurity applications and services (e.g. SIEM, Vulnerability scanners, Data Ingestion, Email Security, Knowledgebase systems and threat monitoring platforms)
Monitoring system performance, availability, and health across virtualized and containerized environments
Performing incident triage, root cause analysis, and implementing corrective actions to maintain system stability
Executing regular maintenance tasks such as patching, upgrading, and configuration management of applications and infrastructure components
Collaborating closely with cybersecurity engineers, infrastructure, and network teams to optimize platform performance and uptime
Documenting configurations, processes, and troubleshooting procedures for operational continuity
Automating recurring operational tasks using scripting languages such as Bash or Python and automation tools such as Ansible
Participating in on-call rotations and incident response efforts as required
Sharing findings and status updates with key stakeholders to inform operational decisions and security improvements

Requirements

Degree in Computer Science, Information Technology, related discipline or equivalent experience desired
3+ years of experience supporting Linux and/or Windows servers in virtualized and containerized environments
Strong knowledge of application/database troubleshooting, operating systems, networking, and incident management
Familiarity with patching, upgrading, and maintaining enterprise applications and infrastructure components
Exposure to cybersecurity tools, threats, and vulnerabilities in large organizations is a plus
Scripting experience with Bash, Python, or PowerShell preferred
Understanding of enterprise networking and network security principles
The following certifications are desired. [EG: Certified Information Systems Security Professional (CISSP), GIAC Certified Vulnerability Assessor (GCVA), or equivalent
Accountability
Action Planning
Active Learning
Active Listening
Agile Methodology
Bias
Business
Coaching
Creativity
Critical Thinking
Cybersecurity
Data Analysis Management
Data Collection Management (Inactive)
Data Controls
Design Thinking
Development Methodologies
Empathy
Follow-Through
Growth Mindset
Implementation Methodologies
Infrastructure Design
Intellectual Curiosity (Inactive)
Long Term Planning
Managing Ambiguity {+ 4 more}

Nice to have

Exposure to cybersecurity tools, threats, and vulnerabilities in large organizations is a plus
Scripting experience with Bash, Python, or PowerShell preferred
The following certifications are desired. [EG: Certified Information Systems Security Professional (CISSP), GIAC Certified Vulnerability Assessor (GCVA), or equivalent

What we offer

Health & Wellbeing: We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing
Personal & Professional Development: We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division
Unconditional Inclusion: We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good

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