Operations Support Engineer - Cyber Security, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:
India, Bangalore

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Provides Operational Support for all applications and infrastructure used within HPE Cyber Security teams. Contributions include applying developed subject matter expertise to solve common and sometimes complex technical problems and recommending alternatives where necessary. Will be required to act as a lead technician and provide assistance to lower level professionals. Exercises independent judgment and consults with others to determine best method for accomplishing work and achieving objectives.

Job Responsibility:

Support applications managed by Cyber Security including end-user handling, problem/ticket resolution, escalations to engineering and IT, and performing application work on servers on behalf of engineering teams
Provide Change Management support to Cyber Security including submission of Requests for Change (RFCs), and modification and approvals of RFCs
Represent Cyber Security on Major Incidents involving Cyber Security applications
Achieve fast resolutions to MIs
Facilitate server access for Cyber Security employees through various processes and tools
Procure cloud servers for Cyber Security teams and resolve any issues with access or availability
Deploy and maintain state-of-the-art security applications and appliances
Write and maintain support and process documents (e.g. playbooks, install docs)
24 x 7 On-call support on rotation basis (approximately one week every eight weeks)
Early shift work may be required, starting at 6 AM local time

Requirements:

Bachelors degree required, preferably in computer science, engineering or related area of study
Typically 4+ years of relevant experience
Minimum of 2 years of experience in support of at least two areas: End-user Support, Incident Management, Application Software or Database Support, HP-UX, Linux, VMWare & Microsoft platforms, Deployment of Security Patches/Hotfixes for Enterprise Applications, Troubleshooting of operating system and networking issues
Experience supporting Windows or Linux server technology, complex enterprise systems with geographically distributed users
Excellent troubleshooting techniques and analytical skills
Strong verbal and written communication skills
Ability to operate within a team independently and understand when to escalate issues to management
Advanced Cyber and IT security knowledge
Advanced understanding of Cyber and IT security risks, threats and prevention measures
Advanced secure system architecture and infrastructure design and development skills
Advanced HA system and Linux skills
Advanced skills in relevant program/scripting languages
Advanced understanding of security standards and best practices
Advanced risk assessment and management skills
Advanced understanding of networking and network security
Advanced knowledge of relevant security tools and products
Advanced project management skills

Nice to have:

Some knowledge of security tools, threats and vulnerabilities associated with large enterprise environments
Experience with security systems or managing security infrastructure and/or applications
At least one or more IT professional certifications

What we offer:

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Additional Information:

Job Posted:
November 02, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Operations Support Engineer - Cyber Security