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The Operations Support Coordinator at Westlake Ace Hardware plays a vital role in ensuring the smooth and efficient running of B2B operations, with a strong focus on inventory management and order fulfillment. Contributing to a positive customer experience.
Job Responsibility:
Inventory Integrity: Maintaining the accuracy and availability of a CFC's inventory
Receiving & Replenishment: Properly receiving purchase orders from vendors and collaborating with the manager for efficient replenishment of stock
Addressing Inventory Discrepancies: Researching and correcting inventory errors
Maintaining Inventory Accuracy: Utilizing reports and programs, including daily cycle counts
Picking Orders & Stocking: Following established procedures for picking accurate orders as well as making sure all stock is put up
B2B Operations Support: Providing oversight and assistance in various operational functions
Routing & Delivery Flow: Learning routing software, to route out the market drivers
Customer Service: Consistently providing amazing customer service to both internal and external customers
Requirements:
Previous warehouse experience is often preferred
Strong critical thinking and problem-solving abilities
Excellent communication and organizational skills
Keen attention to detail
Capability to research and determine the root cause of delivery flow issues
Ability to work both independently and as part of a team in a fast-paced environment
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