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The Operations Support Coordinator plays a key role in ensuring the efficient planning, coordination, and administration of training delivery across the England division. The role supports instructors, facilities, and internal teams to ensure training is delivered on time, to standard, and in line with operational capacity. The postholder will also be trained to carry out face-fit testing as part of wider operational support.
Job Responsibility:
Support planning of training delivery for both centre-based and client-site courses
Schedule all course dates, including advanced planning and reactive scheduling to meet demand
Assist with managing instructional staff holidays, CPD, internal/external training, and verification requirements
Participate in planning meetings to support longer-term capacity planning, growth targets, and resource optimisation
Coordinate external instructors and assessors to meet delivery demands
Raise purchase orders and check invoices in line with agreed processes
Liaise with other UK centres to coordinate instructors, equipment, and facilities
Maintain high levels of instructor and facility utilisation
Coordinate off-site travel and accommodation for the delivery team and other staff as required
Carry out face-fit testing following training and certification
Support day-to-day email enquiries relating to training planning and delivery
Provide accurate reporting and general administrative support across the operations function
Undertake additional duties as required to support the wider operations team
Requirements:
Experience in an administration, operations, planning, scheduling, coordination, logistics or similar roles
Strong analytical and problem-solving skills with the ability to assess capacity and priorities
Excellent Excel skills, including use of formulas, spreadsheets, and data tracking
High attention to detail and accuracy in planning and administration
Strong organisational and time management skills
Ability to manage multiple tasks and competing deadlines effectively
Confident communication skills with a professional and collaborative approach
Ability to work independently while contributing effectively to a team
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