Operations Support Coordinator

• Maintain accurate departmental and case records
• set up incoming request to support team specific functions
• Review files for accuracy, initiate follow-up communications to obtain outstanding documentation, and forward completed files for further processing
• Input case documentation into internal systems, performing verification checks for accuracy, consistency, and completeness
• Performs general clerical and office support tasks, such as document reproduction, preparation, organizing, and archiving
• Compile data, maintain related files and provide administrative support to the assigned team/department
• Complete searches and process undeliverable mail, including uploading and tracking relevant documentation
• Handle standard inquiries, resolve issues, and provide follow-up to ensure completion
• Process and reconcile expenses, prepare reports, identify discrepancies, and maintain various databases, if applicable
• Develop and maintain a strong working knowledge of departmental systems, administrative procedures, vendor requirements, and workflow protocols
• Performs other related duties as required.

• High School Diploma or Equivalent
• 1+ years of administrative, operations support or experience
• Or an equivalent combination of education and experience

Experience in healthcare, insurance, or claims processing environment.

• Medical, dental, and vision coverage
• Prescription drug coverage
• Health care flexible spending
• Dependent care flexible spending
• Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
• 401(k) plans
• Annual bonuses
• Opportunity to purchase company stock
• 11 paid holidays
• Up to 20 days PTO
• State-mandated sick leave (Washington employees)
• Other leaves of absence