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Operations Support Associate

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Quintain

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Location:
United Kingdom , London

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Operations Support Associate is responsible for supporting the Resident and Leasing teams with operations focusing on high priority areas as required in order to ensure the smooth operation of the business whilst providing an optimal customer experience from pre-move-in activities, all the way through to move-out. The role will be exciting, fast paced and varied in regard to day to day location and duties, giving the candidate broad experience across many functions allowing them to step in to support with holiday cover, open positions cover, special project focus during peak season such as Tenancy Co-ordination and other resident on-boarding administration tasks. There will not be an assigned office and the role will require movement between residential building locations and the Quintain Living Hub, all located across Wembley Park. This role will also involve managing the resolution of all reported Cases from residents.

Job Responsibility:

  • Support the Resident and Leasing teams with operations focusing on high priority areas
  • Ensure smooth operation of the business whilst providing an optimal customer experience from pre-move-in activities through to move-out
  • Step in to support holiday cover, open positions cover, special project focus during peak season such as Tenancy Co-ordination and other resident on-boarding administration tasks
  • Manage the resolution of all reported Cases from residents
  • Ensure full knowledge of apartment and communal area systems and operation
  • Assist the Events team when needed to set up and present customer social events & activities
  • Work closely with 3rd party suppliers/in-house departments supporting the Resident Manager
  • Deliver great customer service while adapting to customer/resident feedback
  • Support the pre-move-in administration processes
  • Tour potential customers around our buildings
  • Take incoming sales related calls and emails
  • Negotiate and close potential customers
  • Promote and sell additional revenue generating services
  • Drive and promote ancillary revenue
  • Network and regularly interact with customers to build customer relations
  • Continually work with Resident Manager to implement cost and time efficiencies
  • Ensure cases are acknowledged, actioned and closed out within agreed SLA
  • Support Resident Manager to collate data for weekly/monthly reports
  • Carry out daily inspections of development
  • Ensure all move in’s & move outs are coordinated
  • Enable specialist contractors/3rd party company access
  • Carry out weekly inspections to ensure apartments are always lease ready
  • Complete all salesforce activities related to the customer/resident journey
  • Ensure all H&S compliance matters are adhered to and reported

Requirements:

  • IT literate with CRM software and Excel experience
  • Excellent communication and people skills
  • Experience in customer facing roles essential, ideally from hotel, retail, student accommodation or residential sectors

Nice to have:

ARLA / AIRPM qualifications or similar

What we offer:

Competitive Salary and Benefits

Additional Information:

Job Posted:
May 17, 2026

Expiration:
June 17, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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