Operations Support Assistant

Are you a highly organised individual who thrives in a fast-paced, client-facing environment? Do you enjoy a varied role where no two days are the same, combining administration, events, and customer service? Looking for an opportunity to play a key role in the day-to-day operations of a dynamic business centre? Gillespie Recruitment are delighted to be partnering with a well-established and forward-thinking organisation as they look to appoint an Operations Support Assistant. This is an excellent opportunity for a proactive and adaptable individual to join a busy, collaborative environment, supporting operations, client services, and events. The Role: This is a varied, hands-on position where you will play a key role in ensuring the smooth day-to-day running of the site. You’ll be involved in everything from front-of-house and client interaction to event coordination, facilities support, and administration — making this an ideal opportunity for someone who enjoys a diverse workload. Key Responsibilities: Client Services & Front of House: Acting as the first point of contact for visitors and clients; Delivering a high standard of customer service at all times; Managing enquiries and maintaining accurate CRM records. Events & Bookings: Coordinating meeting rooms, bookings, and events; Supporting event planning and promotion alongside marketing teams; Managing room setup and clear-down. Operations & Administration: Providing general administrative and operational support; Supporting invoicing, payments, and arrears tracking; Assisting with day-to-day business centre operations. Facilities & Compliance: Supporting building maintenance and liaising with contractors; Coordinating approved works and reporting issues; Assisting with Health & Safety processes and compliance. Additional Responsibilities: Representing the organisation at networking events; Supporting wider team activities and providing cover when required. About You: We’re looking for a proactive and organised individual who enjoys working in a busy, people-focused environment. You’ll be confident managing multiple tasks, delivering excellent customer service, and adapting to the varied demands of the role. Skills & Experience Required: Strong organisational and multitasking skills; Excellent communication skills (written and verbal); Confident using Microsoft Office and CRM systems; Customer-focused approach with strong interpersonal skills; Flexible and adaptable with a proactive mindset. Desirable: Basic understanding of IT or telecoms systems; Experience in a similar operational, administrative, or customer-facing role. What’s on Offer: Varied role with excellent day-to-day diversity; Collaborative and professional working environment; Exposure to events, operations, and client engagement; Opportunity to develop a broad operational skillset. Additional Information: Participation in an on-call rota is required; Flexibility to support team cover when needed. If you’re looking for a varied and engaging opportunity within a dynamic business environment, we would love to hear from you. Apply today or contact Gillespie Recruitment to find out more about this Operations Support Assistant opportunity.