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Peterborough City Council Logo Peterborough City Council · Office Administration

Operations Support Assistant

United Kingdom, Peterborough Employment contract 25583.00 - 26403.00 GBP / Year · Job Posted May 31, 2026
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Job Description

We are looking for an organised and customer-focused person to join our team and play a key role in supporting the work of the Information Governance team.

Job Responsibility

  • Log incoming requests accurately, ensuring all required details are captured and tracked through to completion
  • Validate and acknowledge requests
  • Identify, locate and retrieve relevant records across council systems
  • Locate records from children's social care, adult social care or education
  • Ensure records are handled securely and confidentially
  • Organise and name files
  • Remove duplicates where possible
  • Respond to customer queries by phone/email, using clear and professional language and signposting to guidance where appropriate

Requirements

  • Strong attention to detail and confidence working with structured processes and checklists
  • Excellent written and verbal communication skills, with the ability to explain what's needed and manage expectations
  • Good organisational skills and ability to manage competing priorities and deadlines
  • Ability to use Microsoft Office (Outlook, Word, Excel) and learning new systems quickly
  • Ability to handle sensitive or confidential information discreetly and in line with policies

What we offer

  • Generous annual leave starting at 25 days + bank holidays
  • Sick pay
  • Local government pension scheme
  • Access to a range of benefits via our Employee Benefits Platform, including in-store and online discounts as well as our Cycle to Work and Home & Electronics schemes
  • Buy up to 10 days additional annual leave (pro-rata)
  • Access to car lease scheme
  • Take your bank holidays flexibly to better suit your personal circumstances
  • Make Additional Voluntary Contributions (Shared Cost AVCs) to your pension with tax and National Insurance savings
  • Access to development opportunities including apprenticeships to support your personal and professional growth
  • Paid volunteering hours each year so you can make a positive impact on our community during your normal working day
  • Access to our equality, diversity and inclusion network
  • Opportunities to receive Employee Recognition Awards
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