Operations Support Analyst Job at Arrow Search Partners (New York)

Operations Support Analyst

Is This Role for You? Are you a recent graduate or early in your career and look...

Location

USA , Winter Garden

Salary:

55000.00 - 65000.00 USD / Year

Applebrook RV Parks

Expiration Date

Until further notice

Requirements

Bachelor's degree in hospitality, finance, marketing or commercial real estate
Some experience in hospitality, operations, or related field preferred but not required
Strong interest in outdoor hospitality, property operations, and guest experience
Analytical mindset with ability to interpret data and identify trends
Excellent organizational and time management skills with strong attention to detail
Effective communication and interpersonal skills
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
experience with property management systems is a plus
Ability to manage multiple priorities in a fast-paced environment
Willingness to learn, take initiative, and grow within the organization

Job Responsibility

Support the RV Parks Operations Manager with day-to-day operational initiatives and special projects
Assist in revenue management efforts, including rate analysis, occupancy tracking, and pricing recommendations
Conduct competitive market surveys to evaluate pricing, amenities, and positioning of comparable properties
Perform property inspections and audits (both virtual and in-person) to ensure adherence to company standards and identify improvement opportunities
Monitor and report on property performance metrics, highlighting trends and areas for operational improvement
Assist with development and maintenance of standard operating procedures (SOPs) and operational best practices
Collaborate with on-site teams to ensure consistent execution of operational standards
Provide support in implementing process improvements to increase efficiency and guest satisfaction
Assist with social media monitoring by reviewing property-level activity and identifying operational or guest experience concerns (in coordination with marketing)
Help track and support initiatives that drive ancillary revenue growth

Fulltime

New

Application Support Analyst - Operations Technology

The Application Support Analyst is responsible for taking ownership of issues an...

Location

United Kingdom , London

Salary:

Not provided

Marex

Expiration Date

Until further notice

Requirements

Solid background in Windows, Linux/Unix OS, including one of the following: SQL, PostgreSQL, MongoDB, Oracle
Must be able to work under demanding conditions with a calm demeanour
Experience gained in a financial services background, ideally finance
Ability to work as part of a team in an environment with changing expectations
Proven ability to show a proactiveness in picking up issues and improving existing processes
Process-driven and systematic mindset
Experience with ITIL and change management processes
Excellent documentation, communication, and organizational skills
Ability to build strong relationships with Application Development teams and business sponsors
General front-to-back knowledge of the flow for trading/clearing/operational process in settlement of futures and OTC

Job Responsibility

Provide support for all trading and back-office platforms offered by Marex to both internal and external client base
Support business users offering second- and third-line support
Knowledge of scripting language (PowerShell, Python...)
Manage new system analysis and implementation
Provide incident management per ITIL standards
Liaison between technology department and business groups to communicate system changes
Manage process and trading system documentation in existing template
produce and regularly maintain to a high standard
Ensure active tasks retain focus through workflow and prioritisation awareness
Manage vendor system upgrades and implementation

Fulltime

Fx Operations Support Analyst

The FX Operations Support Analyst is an intermediate level position responsible ...

Location

United Kingdom , Belfast

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Previous relevant experience in similar role
Fundamental understanding of Treasury products, accounting and regulatory policies
Proven ability to perform various concurrent activities/projects in a high-risk environment
Ability to work in a fast-paced environment
Demonstrated knowledge of macros
Bachelor’s Degree/University degree or equivalent experience in Business, Accounting, or Finance

Job Responsibility

Process securities transactions, provide analytic input for traders and aid in review of derivative products
Identify and resolve securities and derivative settlement issues, and make process improvement recommendations to leadership
Analyze moderately complex reports to satisfy management requirements, aid in control activities, and contribute to the launch of product services
Monitor and suggest solutions to errors to minimize risk to the bank, through an intermediate knowledge of procedural requirements
Escalate transaction processing issues to the appropriate department and collaborate on a solution
Design and analyze moderately complex reports, in coordination with standards set by direct leadership
Assist with control activities, and the launch of new products and services
Ensure processes adhere to audit and control policies
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

What we offer

Generous holiday allowance starting at 27 days plus bank holidays
increasing with tenure
A discretional annual performance related bonus
Private medical insurance packages to suit your personal circumstances
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources

Fulltime

Marketing Operations Support Analyst

Our HPE marketing teams are focused on making our brand easy to understand and e...

Location

India , Bengaluru

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor’s degree (or equivalent practical experience) in business, operations, analytics, communications, or a related field
1–2+ years of experience in operations, program support, or an administrative/coordination role
Working knowledge of marketing principles, practices, tactics, and tools
Strong written and verbal English communication skills, with solid analytical capabilities
Highly organized, with strong attention to detail and the ability to manage multiple priorities
Strong interpersonal skills and the ability to work effectively as part of a team
Proficiency in Microsoft Office tools and comfortable learning new systems
Ability to interface effectively with multiple levels of the organization and across functional disciplines, and to manage handoffs across time zones

Job Responsibility

Own assigned operational tasks and recurring processes, ensuring work is completed accurately and on schedule
Track team deliverables, action items, and deadlines
follow up with owners and escalate risks as appropriate
Create and maintain team documentation (process notes, trackers, runbooks, FAQs, and meeting notes) to ensure continuity and clarity
Support weekly and monthly status reporting by compiling updates, highlighting dependencies, and summarizing progress
Coordinate meetings and logistics as needed, including agendas, minutes, action-item tracking, and follow-ups
Partner with global stakeholders across time zones, providing timely responses and maintaining clear communication
Perform data entry, validation, and basic analysis in internal tools to support business outcomes
Identify process improvement opportunities and propose simple, scalable solutions to reduce manual effort and errors
Support onboarding and knowledge transfer activities to ensure seamless transitions of responsibilities

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Analyst-operations support

At JLL, we put customer and client satisfaction at the front and center of real ...

Location

Philippines , Taguig

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

Experience in operations is preferred, focused on: Customer service
Technical support
Back-office work
Good verbal and written English communication skills
Proficiency in computer functions within MS Office Suite
Exceptional problem-solving skills and time management
Must be flexible to work across morning, afternoon, and night shifts, including potential schedule rotations or changes
Bachelor’s degree preferred

Job Responsibility

Actively contribute to business success by maintaining expected performance standards
Responsible for effectively using the system and ensuring timely and efficient completion of requests in accordance with the customers’ requirements
Document review, including collation, distribution and filing according to policies and procedures
Handle queries from customers, clients and engineers related to outstanding and ongoing requests
Liaise with different internal and external groups through e-mail and phone calls
Assist and support customers, clients and stakeholders in the logical troubleshooting of workflow issues impacting their requests
Maintain a collaborative relationship within the team
Provide recommendations for continuous improvement

What we offer

We will empower your ambitions through our dedicated Total Rewards Program, competitive pay, and benefits package

Fulltime

Analyst - Operations Support

You’ll be part of a group that supports operations through the agile management ...

Location

Philippines , Taguig

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

Experience in operations is preferred, focused on: Customer service
Technical support
Back-office work
Good verbal and written English communication skills
Proficiency in computer functions within MS Office Suite
Exceptional problem-solving skills and time management
Willing to work on shifting/rotating schedules
Bachelor’s degree preferred

Job Responsibility

Actively contribute to business success by maintaining expected performance standards
Responsible for effectively using the system and ensuring timely and efficient completion of requests in accordance with the customers’ requirements
Document review, including collation, distribution and filing according to policies and procedures
Handle queries from customers, clients and engineers related to outstanding and ongoing requests
Liaise with different internal and external groups through e-mail and phone calls
Assist and support customers, clients and stakeholders in the logical troubleshooting of workflow issues impacting their requests
Maintain a collaborative relationship within the team
Provide recommendations for continuous improvement

What we offer

Realize your full potential in an entrepreneurial and inclusive work environment
Empower your ambitions through our dedicated Total Rewards Program, competitive pay, and benefits package

Fulltime

Business Process Analyst Operations Support Intern

The Business Process Analyst plays a critical role in ensuring the efficiency an...

Location

Costa Rica , Heredia

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

University Students pursuing a degree in business or information technology
Bachelor's degree in business, information technology, or a related field
At least some experience in business process analysis or IT service management
Strong understanding of ITIL best practices and their application in a managed services environment
Excellent analytical, problem-solving, and process mapping skills
Strong communication and interpersonal skills
Experience in gathering and documenting business requirements
Proficiency in using process modeling and documentation tools
Knowledge of IT service management tools (e.g., ServiceNow, BMC Remedy) is a plus
Self-motivated and proactive with a strong work ethic

Job Responsibility

Conduct in-depth analysis of current IT service management processes, identifying bottlenecks, inefficiencies, and areas for improvement
Develop and implement process improvement initiatives based on ITIL best practices
Collaborate with stakeholders to gather requirements, document processes, and create process maps and workflows
Ensure adherence to ITIL best practices in all service management processes
Assist in the implementation and maintenance of ITIL processes including incident management, problem management, change management, and service request management
Monitor process performance through key performance indicators (KPIs) and service level agreements (SLAs)
Provide regular reports to management
Work closely with cross-functional teams to understand business needs and translate them into actionable process improvements
Facilitate communication and collaboration between different teams
Provide training and support to staff on new processes and ITIL best practices

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Fulltime

Senior Support Operations Analyst

As a Senior Support Operations Analyst, you'll be the technical architect behind...

Location

United States

Salary:

111220.00 - 133422.00 USD / Year

Babylist

Expiration Date

Until further notice

Requirements

7+ years in Customer Support Operations, Business Intelligence/Analytics, or similar roles in high-growth, customer-facing environments
Strong analytical skills and operational instincts, with a track record of designing scalable processes that improve agent performance and user experience
Advanced SQL proficiency with experience writing complex queries, joins, and building data models for customer support analytics
3+ years hands-on experience with Zendesk (or Salesforce Service Cloud), including building automation, workflows, triggers, and API integrations
Proven track record implementing and optimizing AI chatbot platforms such as Sierra, Decagon, Forethought, Ada, or similar enterprise solutions
Expert-level proficiency building dashboards and reports in Sigma, Tableau, or PowerBI—able to work independently with minimal technical support
Experience integrating data across multiple systems and working with APIs
Experienced in building and maintaining reporting and performance analysis, including CSAT, cost per contact, and ROI-focused metrics
Proven ability to lead end-to-end change management for major tool rollouts and workflow changes, including stakeholder communication, training development, adoption tracking, and post-launch support
Familiar with AI support technologies and their practical integration into support systems (chatbots, knowledge base platforms)

Job Responsibility

Ensure high accuracy visibility into support performance through scalable tools (like dashboards) and internal reporting systems
Identify and work with our tech team to drive system improvements across the CS Tech stack (Zendesk, chatbots, phones platform)
Work cross-functionally with engineering, product, supply chain, and offshore support teams to identify root causes of user frustration and implement solutions
Partner with CS leadership to identify trends and key issues within our reporting frameworks and take active role in resolution
Support regular reporting cadences (weekly, monthly, quarterly), with summaries that guide cross-functional decisions
Surface actionable insights from data to support empathetic, user-centered decision-making and analyze trends across channels and issue types, supporting data-driven improvements to the support model
Drive adoption of AI-enabled workflows that reduce handle time and enhance support quality
Own and evolve self-service content, tools, and AI integrations such as Copilots and knowledge bases
Maintain ownership of CS-tools and vendor relationships, ensuring we operate on a modern, AI-enabled stack that supports scale, agent effectiveness, and automation—while optimizing for quality, usability, and value
Identify inefficiencies and recommend solutions that improve agent effectiveness and reduce user friction

What we offer

Competitive salary with equity and bonus opportunities
Company-paid medical, dental, and vision insurance
Retirement savings plan with company matching and flexible spending accounts
Generous paid parental leave and PTO
Remote work stipend to set up your office
Perks for physical, mental, and emotional health, parenting, childcare, and financial planning

Fulltime

Select Country

Operations Support Analyst

Job Description

Job Responsibility

Requirements

Looking for more opportunities?

Operations Support Analyst

Operations Support Analyst

Application Support Analyst - Operations Technology

Fx Operations Support Analyst

Marketing Operations Support Analyst

Analyst-operations support

Analyst - Operations Support

Business Process Analyst Operations Support Intern

Senior Support Operations Analyst

Our AI answers in your language