Operations Support Agent Job at Fedex (London)

Operations Support Agent

We are seeking digital experienced and helpful individuals like you to join our ...

Location

Dominican Republic , Punta Cana

Salary:

409100.00 DOP / Year

TUI

Expiration Date

Until further notice

Requirements

Good administration skills, strong planning, organisation and confident with technology
High level of attention to detail with the ability to manage multiple tasks and conflicting priorities without losing focus on planning ahead
A genuinely helpful, flexible and professional personality
A culturally intelligent individual, exceptional dealing with ambiguity, within a global perspective and a multinational environment
Excellent communication skills, both verbal and written in English and Spanish is required for this role
A collaborative team player who wants to learn, grow and embrace the digital culture

Job Responsibility

Manage petty cash transactions for small expenses as well as cash reconciliations
Office facilities daily maintenance (office supplies, building maintenance, reception, courier etc.)
TUI Rep support in destination, assisting the onboarding and off boarding process related to Flights, HR, documents/tasks, Visas, providing and activating any payment cards
Assisting in the device management, register the devices given to reps and assist with any queries related to set up/ connection etc.
Placing orders and delivering of uniforms to reps or destination staff and assist when needed, in the contracting of staff accommodation and car rental
At the initial and final setting of the season, assist in related health and safety checks for staff accommodation
Assisting operations support HUB with any ad- hoc local staff commissions and Source Market support related to destination queries

What we offer

14 days of Holiday (on a full year) + we give you two extra days (on your Birthday and one Happy day)
We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons
Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub

Fulltime

Operations Support Agent

Join our office team for TUI as an Operations Support Agent in Austria and be th...

Location

Austria , St Johann

Salary:

2030.00 EUR / Month

TUI

Expiration Date

Until further notice

Requirements

Excellent communication skills
Fluency in verbal and written English
Fluent German speaking is highly desirable
Other European languages would be advantageous

Job Responsibility

Operational Support: Be the go-to expert for resort staff, providing quick, accurate information and ensuring teams are equipped to deliver exceptional service
Content Management: Collaborate with resort teams to deliver on-brand, professional, and engaging guest-facing content
Logistics Coordination: Oversee travel arrangements, uniform distribution, device setup, and essential administrative tasks to support team operations
Facility and Office Management: Manage office supplies, maintenance and other daily administrative duties
Staff Admin: Support staff with onboarding / offboarding tasks and HR & compliancy processes
Supplier Relations: Build and maintain strong relationships with suppliers to secure staff accommodations for future seasons

What we offer

Cost of Living Allowance
Private Health Insurance
Return flights and Shared staff accommodation
Company IT equipment and uniform
Comprehensive onsite start of season training with pay
Access to free language lessons & the TUI Learning Hub
Winter work in our Crystal Ski program and multiple permanent career development opportunities

Fulltime

Community Support Agent

This is a unique opportunity to support and shape the experience of thousands of...

Location

Germany , Berlin

Salary:

Not provided

FoodLabs & Atlantic Labs

Expiration Date

Until further notice

Requirements

1–2 years of experience in a customer support, operations, or service-related role
Excellent written and verbal communication skills in English and at least B2 in German
A people-first mindset and natural problem-solving ability
High attention to detail and ability to stay calm under pressure
Strong organizational and time management skills
Proficiency with support tools like Intercom, Zendesk, or similar platforms
Ability to work independently and collaborate in a fast-paced, hybrid environment
Curiosity and willingness to learn about fitness, tech, and our product
A proactive attitude: you spot opportunities for improvement and act on them
Flexibility to work some evenings, weekends, and holidays as part of a rotating schedule

Job Responsibility

Deliver fast, friendly, and accurate support to members and coaches across our communication channels (Intercom: email, chat
phone)
Own and resolve inquiries related to bookings, memberships, refunds, and technical issues
Ensure escalated cases are handled with care and within SLA by collaborating with internal teams
Provide clear and empathetic communication to turn challenges into positive experiences
Become an expert in our platform, app, and policies to offer high-quality support
Identify and report recurring issues, helping improve processes and user satisfaction
Contribute to documentation and internal knowledge sharing
Be an advocate for our community, representing their needs and feedback

What we offer

Unlimited BEAT81 workouts for you and one other person of your choice
Membership to John Reed Berlin Bötzow
Dedicated budget for professional development (courses, workshops, and certifications)
Exclusive access to Meditopia and 7Minds platforms for yoga, mindfulness and mental well-being
Annual BEAT Connect event in Berlin
Monthly meet-ups and team workouts
Free drinks, fresh fruit, coffee, tasty granola
Quarterly health management initiatives
Bring your dog to work
Private company pension plan in partnership with Stuttgarter Versicherung

Fulltime

Support Agent

Support Agent for Candlelight LATAM team, working behind the scenes to bring mag...

Location

Argentina , Buenos Aires

Salary:

Not provided

Fever

Expiration Date

Until further notice

Requirements

Live in Argentina and legally eligible to work here
Speak English and Spanish fluently (written & spoken)
Experience in structured operations, support or admin roles
Strong attention to detail, process orientation and follow-through
Comfort with tools like Jira, Airtable, Slack, Google Workspace (or quick to learn)
Team-first mindset, clear communicator and proactive problem-solver
Ability to juggle tasks and priorities in a fast-paced environment

Job Responsibility

Keep internal tools (Jira, Slack, Airtable) updated and organized
Coordinate with Producers and Project Managers on day-to-day needs
Assist in maintaining visibility across tasks, deadlines and project progress
Assist with event setup and quality checks using internal tools
Support invoicing processes and coordinate with the Finance team
Help with venue research and initial outreach
Contribute to budget tracking and cost allocation
Prepare and manage contracts for musicians

What we offer

Remote friendly
Join a collaborative, international and fast-paced team
Help shape the backstage of magical concert experiences
Learn about event production, internal workflows and scalable operations
Room to grow and take on new challenges as the team evolves

Parttime

Cs operations agent - dutch speaking

As a Dutch-speaking Customer Support Operations Agent, you’ll be the first point...

Location

Salary:

Not provided

Bolt

Expiration Date

Until further notice

Requirements

Fluent in Dutch (C1 or above) and English
Experience in customer support or similar fast-paced, user-facing roles
Clear and effective communication with a strong customer-centric mindset
Attention to detail and commitment to process adherence and quality outcomes
Adaptable, eager to learn, and comfortable supporting across multiple verticals
Self-motivated and accountable for performance metrics and productivity
Enjoy being part of a team and contribute to a positive, solution-oriented shift culture, including night shifts

Job Responsibility

Handle customer inquiries across chat, email, or voice (depending on shift) with empathy, speed, and accuracy
Resolve issues related to rides, orders, rentals, payments, cancellations, and other vertical-specific concerns
Follow SOPs, internal workflows, and macros to deliver consistent, high-quality support within SLA targets
Ensure proper case tagging for analytics, and flag unclear processes or technical issues for improvement
Maintain up-to-date product knowledge across all Bolt verticals and participate in regular training sessions
Collaborate with team leads and agents to maintain queue balance and support during critical shift moments

What we offer

Rewarding salary and stock option package
Flexibility of working in a hybrid mode
Take care of your physical and mental health with wellness perks

Senior Support Operations Analyst

As a Senior Support Operations Analyst, you'll be the technical architect behind...

Location

United States

Salary:

111220.00 - 133422.00 USD / Year

Babylist

Expiration Date

Until further notice

Requirements

7+ years in Customer Support Operations, Business Intelligence/Analytics, or similar roles in high-growth, customer-facing environments
Strong analytical skills and operational instincts, with a track record of designing scalable processes that improve agent performance and user experience
Advanced SQL proficiency with experience writing complex queries, joins, and building data models for customer support analytics
3+ years hands-on experience with Zendesk (or Salesforce Service Cloud), including building automation, workflows, triggers, and API integrations
Proven track record implementing and optimizing AI chatbot platforms such as Sierra, Decagon, Forethought, Ada, or similar enterprise solutions
Expert-level proficiency building dashboards and reports in Sigma, Tableau, or PowerBI—able to work independently with minimal technical support
Experience integrating data across multiple systems and working with APIs
Experienced in building and maintaining reporting and performance analysis, including CSAT, cost per contact, and ROI-focused metrics
Proven ability to lead end-to-end change management for major tool rollouts and workflow changes, including stakeholder communication, training development, adoption tracking, and post-launch support
Familiar with AI support technologies and their practical integration into support systems (chatbots, knowledge base platforms)

Job Responsibility

Ensure high accuracy visibility into support performance through scalable tools (like dashboards) and internal reporting systems
Identify and work with our tech team to drive system improvements across the CS Tech stack (Zendesk, chatbots, phones platform)
Work cross-functionally with engineering, product, supply chain, and offshore support teams to identify root causes of user frustration and implement solutions
Partner with CS leadership to identify trends and key issues within our reporting frameworks and take active role in resolution
Support regular reporting cadences (weekly, monthly, quarterly), with summaries that guide cross-functional decisions
Surface actionable insights from data to support empathetic, user-centered decision-making and analyze trends across channels and issue types, supporting data-driven improvements to the support model
Drive adoption of AI-enabled workflows that reduce handle time and enhance support quality
Own and evolve self-service content, tools, and AI integrations such as Copilots and knowledge bases
Maintain ownership of CS-tools and vendor relationships, ensuring we operate on a modern, AI-enabled stack that supports scale, agent effectiveness, and automation—while optimizing for quality, usability, and value
Identify inefficiencies and recommend solutions that improve agent effectiveness and reduce user friction

What we offer

Competitive salary with equity and bonus opportunities
Company-paid medical, dental, and vision insurance
Retirement savings plan with company matching and flexible spending accounts
Generous paid parental leave and PTO
Remote work stipend to set up your office
Perks for physical, mental, and emotional health, parenting, childcare, and financial planning

Fulltime

Operations Agent Excursion

We are seeking digital experienced and helpful individuals like you to join our ...

Location

Croatia , Dubrovnik

Salary:

18487.00 € / Year

TUI

Expiration Date

Until further notice

Requirements

Great organizational skills and ability to work in a fast-paced environment
Are flexible to work in a TUI Office, Port or Airport and in a flexible manner (including different shifts Monday-Sunday)
Can solve problems independently and embrace our digital culture
Easily adapts to a variety of changes to ways of working and quickly learns new skills
Full manual driver’s license is required for this role

Job Responsibility

You ensure all reservations are managed in detail and suppliers receive them on time
Monitor that the terms and conditions of excursions meet the quality and operations standards agreed
Overseeing Operation during excursion day and Support, gather and feedback information of any incidents or accident that may occur
Managing and loading all bookings into the system and supplier relations and expectations
Guarantee that all information is collected in a timely and efficient manner for invoicing purposes
Managing amendments and communicating them to Service delivery team and suppliers guaranteeing services as smoothly as possible and optimizing costs and load factor
Responsible for loading pick up times into the system and pre-ordering attractions entrance tickets, including any cash reconciliation

What we offer

We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons
Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub
We offer a one-year replacement contract, and you can level up your career with growth opportunities tailored to your unique skills and expertise

Fulltime

Operations Agent Excursion

We are seeking digital experienced and helpful individuals to join our diverse t...

Location

Croatia , Makarska; Poreč

Salary:

18487.00 EUR / Year

TUI

Expiration Date

Until further notice

Requirements

Good administration skills
strong planning and organisation
confident with technology
high level of attention to detail
ability to manage multiple tasks and conflicting priorities
genuinely helpful, flexible, and professional personality
culturally intelligent
excellent communication skills in English and Croatian
full manual driver’s license

Job Responsibility

Communicate booking updates with excursion suppliers and destination teams
ensure smooth Service Delivery operation
manage reservations in detail
monitor terms and conditions of excursions
oversee operations during excursion day
support, gather, and feedback information on incidents or accidents
manage and load bookings into the system
manage supplier relations and expectations
collect information for invoicing
manage amendments

What we offer

Paid training days
free access to TUI Learning Hub, TUI Skills Academy & language lessons
involvement in charity and sustainability initiatives
complimentary access to WeCare Team & 24/7 Wellbeing Hub
growth opportunities tailored to skills and expertise

Fulltime

Operations Support Agent

Fedex

Location:
United Kingdom , London

Category:
Logistics

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 03, 2026

Expiration:
February 06, 2026

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Location:United Kingdom , London

Category:Logistics

Contract Type:Not provided

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Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:February 03, 2026

Expiration:February 06, 2026

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