Operations Support Agent, TUI

TUI

Location:
Austria, St Johann

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

2030.00 EUR / Month

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Job Description:

Join our office team for Crystal Ski as an Operations Support Agent in Austria and be the key link in the chain between our resort teams, our head office colleagues, and our suppliers, providing essential admin support to enable our resort teams to focus on delivering amazing customer service. You’ll also be supporting all related functions of office management to ensure that every day runs smoothly.

Job Responsibility:

Help keep our guests happy – being the ‘go to’ person for our resort staff, for quick, accurate information
Make sure that our teams have everything they need to travel to destination and do their jobs without issue
Work with the resort teams to ensure the content of our Crystal Ski Explorer App is professional, on brand, useful and above all engaging for our guests
Play a key part in supporting the guest facing teams by either supporting the team on the ground at the airport on a Saturday or undertaking essential tasks in our offices

Requirements:

You have a passion for the mountains with experience or an interest in skiing, snowboarding and winter outdoor life
You genuinely enjoy spreading positivity, are a great team player with excellent communication skills and overall, just a true people person who displays resilience
You have a high level of attention to detail with the ability to manage multiple tasks and conflicting priorities without losing focus on planning ahead
You’re self-motivated and able to work on your own
Decision-making and taking the initiative comes naturally to you
You are confident using IT tools and systems, with strong proficiency in Excel and are willing to learn the demands of the job, the technology needed to do it and all about our incredible Crystal Ski products & services
You enjoy driving overseas and you are confident to do so in snowy conditions is key
Fluent verbal and written English is required
German would be desirable
You have experience in working in an office environment or something similar, but you’re happy to be guest-facing too

Nice to have:

German would be desirable

What we offer:

Salary of 2030€ gross per month
If you are a LOCAL RESIDENT and have your own accommodation, we offer a Cost of Living Allowance from 300€ gross per month on top of your salary
Comprehensive onsite start of season training with accommodation and pay included
Company IT equipment and uniform included
Access to free language lessons & the TUI Learning Hub to help you level-up and grow your career
Summer work in our Beach program and multiple permanent career development opportunities available

Additional Information:

Job Posted:
July 01, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Operations Support Agent

TUI

Location:Austria, St Johann

Category:Hospitality and Tourism

Contract Type:Not provided