Operations Support Administrator

• Acting as the first point of contact for customer enquiries via telephone, delivering excellent service with a professional and friendly approach
• Navigating and updating a Microsoft-integrated CRM platform, to manage client and project data
• Reviewing technical reports from the Surveying team, ensuring accuracy in spelling, grammar, and formatting before they're sent to clients
• Entering and maintaining data across various internal databases with precision and consistency
• Supporting document creation and editing using Microsoft Word
• Using Excel daily to input data into pre-formatted sheets and apply filters to reports generated by the CRM
• Creating basic presentations using PowerPoint when needed

• Excellent written communication and proofreading skills
• A confident and courteous telephone manner
• Previous experience working with CRM systems and data entry
• Solid working knowledge of Microsoft Office, especially Excel and Word
• Ability to manage multiple tasks and maintain accuracy under pressure

Previous experience within customer service or administration

Early finish on Friday