Operations Supervisor

• Support CVS Store Management team in planning and driving store execution
• Build consumer loyalty through excellent customer service
• Lead store and supervisory staff when no manager is onsite
• Ensure store operations run smoothly
• Complete all opening and closing procedures
• Work effectively with store management and store crews
• Supervise store crew through assigning, directing and following up activities
• Effectively communicate information to and from store management and crews
• Assist customers with questions, problems and complaints
• Promote CVS customer service culture
• Handle customer relations issues
• Provide colleagues personalized customer service feedback and coaching
• Maintain customer/patient confidentiality
• Price merchandise
• Stock shelves
• Support planning and execution of displays, signage and inventory of merchandise
• Support planning and execution of off-shelf merchandise displays

• Deductive reasoning ability
• Analytical skills
• Computer skills
• Advanced communication skills
• Supervision skills
• Influencing skills
• Ability to work a full-time flexible schedule including early morning, overnight and weekend shifts
• Ability to work overtime as needed
• Ability to respond to urgent issues at the store when they arise

Experience as a retail supervisor

• Affordable medical plan options
• 401(k) plan with matching company contributions
• Employee stock purchase plan
• Wellness screenings
• Tobacco cessation programs
• Weight management programs
• Confidential counseling
• Financial coaching
• Paid time off
• Flexible work schedules
• Family leave
• Dependent care resources
• Colleague assistance programs
• Tuition assistance
• Retiree medical access