Operations Supervisor Job at 360 Resourcing Solutions (Edwinstowe)

Job Description

Join us where the legend of Robin Hood lives on among the pines of Sherwood Forest. Location: Sherwood Forest (Edwinstowe). Salary: £13.21 per hour. Working Hours: Full-time, 40 hours. Days of Work: 5 out of 7 including evenings and weekends. We have an exciting opportunity for an Operations Supervisor to join our lovely team at Sherwood Forest. Be a part of creating special escapes in one of the UK’s most iconic woodland locations, developing your skills while ensuring our cabins are beautifully prepared for every guest. Our cabins are dotted among the statuesque pines of Sherwood Forest, almost hidden from view. Here, where the legend of Robin Hood was born, you can immerse yourself in the great outdoors across 3,300 acres of magnificent woodland, a truly magical setting to work and grow.

Job Responsibility

Support the Operations Manager in the day-to-day running of site operations, ensuring high standards are maintained year-round
Supervise and support the Support Crew, providing guidance, training, and performance feedback
Ensure all daily operational tasks are completed efficiently, safely, and to a high standard
Deliver hands-on training to team members to build skills and maintain consistency across the team
Carry out general maintenance tasks, including basic repairs, use of tools, decorating, and machinery upkeep
Conduct routine inspections of cabins to ensure all facilities are fully operational and well-maintained
Perform regular hot tub maintenance, including cleaning, water quality checks, and basic troubleshooting to ensure a safe and enjoyable guest experience
Respond promptly and effectively to guest issues, including plumbing, heating, hot water, and appliance faults
Troubleshoot and resolve maintenance problems with a proactive, solutions-focused approach
Assist with the maintenance and upkeep of the mountain bike fleet, ensuring all equipment is safe and functional
Handle customer interactions professionally, including resolving complaints and ensuring a positive guest experience
Maintain accurate records of maintenance work, checks, and incidents
Ensure compliance with health and safety procedures at all times
Work outdoors in all weather conditions, maintaining operational standards throughout the year

Requirements

Previous experience in maintenance or a similar hands-on role
A full clean UK driving license
Experience in a supervisory or team leader role
Good understanding of health and safety standards and safe working practices
Ability to work independently and use initiative, as well as collaboratively within a team
Friendly, approachable, and respectful in all interactions with colleagues and guests
Efficient and proactive, with a strong focus on completing tasks to a high standard
Self-motivated with a positive, can-do attitude
Strong time management skills, with the ability to prioritise and meet deadlines
Effective leadership skills, with the ability to support, guide, and develop team members
Ability to motivate and encourage others, fostering a positive team environment
Well-organised, with proven ability to manage multiple tasks and responsibilities
Flexible and adaptable to changing priorities and operational needs

What we offer

Generous holiday allowance
Performance-based bonuses (5% bonus paid quarterly)
Enhanced parental leave (24 weeks maternity, 3 weeks paternity at full pay)
Long service awards and company events
Pension scheme
One full paid day to volunteer
Subsidised meals
Health cash plan and life assurance
Wellbeing events and activities
Discounted and last-minute stays at Forest Holidays and Sykes Cottages
Hundreds of discounts on top brands across the UK

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Operations Supervisor

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