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Supervises a small team within an operational function, ensuring day-to-day activities are delivered efficiently and to a high standard. Provides coaching, allocates work, and acts as the first escalation point for team issues.
Job Responsibility:
Supervises the day-to-day operational activities of skilled, non-exempt and possibly exempt level employees who have responsibility for daily operational tasks in a customarily recognized department or functional area of the organization
Writes and conducts employee performance reviews and provides ongoing performance feedback with management consultation
Makes hiring recommendations
Assists with all personnel management and goal setting for the functional area
Provides regular status updates and reports to Manager
Requirements:
Bachelor’s degree or equivalent combination of education and experience
3-5 years of directly related experience
2+ years demonstrated experience in a lead or supervisory role
Successful track record of executing day to day operational responsibilities, along with participating in, developing and completing projects in area of expertise
Able to implement and enforce processes to ensure compliance and quality
Able to establish and maintain effective working relationships at the departmental level
Provides others with reliable information and uses good listening skills