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The Operations Supervisor is responsible for overseeing the day‑to‑day delivery of FM contracts, ensuring services are delivered safely, efficiently, and in line with contractual obligations and KPIs. This role acts as the key link between clients, suppliers, engineers, and internal teams, ensuring high service quality, compliance, and continuous improvement across allocated sites.
Job Responsibility:
Supervise the operational delivery of FM services across assigned contracts, ensuring compliance with service-level agreements (SLAs) and key performance indicators (KPIs)
Monitor planned maintenance (PPM) and reactive works to ensure timely completion and high-quality standards
Conduct site inspections and audits to ensure contract requirements, safety standards, and quality guidelines are met
Act as the main point of contact for clients, providing regular updates and managing expectations
Build strong professional relationships, ensuring customer satisfaction and proactive issue resolution
Oversee engineers, subcontractors, and service teams, ensuring effective scheduling, performance, and resource allocation
Conduct toolbox talks, briefings, and coaching to ensure safety and productivity
Ensure all activities are delivered in accordance with company policies, statutory regulations, and industry best practices
Assist with risk assessments, method statements (RAMS), and H&S documentation
Investigate incidents, near misses, and non-conformance issues and implement corrective actions
Assist in monitoring contract budgets, costs, and resource usage
Review subcontractor quotations and support procurement processes where needed
Identify opportunities for service improvements and cost efficiencies
Maintain accurate records of all works, inspections, and communications
Produce regular operational performance reports for internal and client stakeholders
Ensure CAFM systems (e.g., Concept, CAFM Explorer, Planon, Maximo) are kept updated at all times
Requirements:
Experience in facilities management, building services, or contract supervision
Strong understanding of PPM, reactive maintenance, and FM operational processes
Excellent communication and stakeholder management skills
Strong organisational and problem‑solving abilities
Working knowledge of CAFM systems
Sound understanding of Health & Safety regulations (e.g., IOSH/NEBOSH desirable)
Nice to have:
Technical background in mechanical, electrical, or building maintenance
Experience managing subcontractors or service delivery teams