Operations Supervisor

• Work effectively with store management and store crews
• Supervise the store’s crew through assigning, directing and following up of all activities
• Effectively communicate information both to and from store management and crews
• Assist customers with their questions, problems and complaints
• Promote CVS customer service culture (Greet, offer help, and thank)
• Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
• Provide colleagues personalized customer service feedback and coaching
• Maintain customer/patient confidentiality
• Price merchandise
• Stock shelves
• Support the planning, execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise
• Support the planning, execute the display and maintenance of off-shelf merchandise

• Deductive reasoning ability, analytical skills and computer skills
• Advanced communication skills, supervision, and influencing skills
• Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise
• High School diploma or equivalent preferred but not required

Experience as a retail supervisor

• dental
• vision
• wellness resources
• employee discounts
• access to certain voluntary benefits
• other programs