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The ENTRY LEVEL Operations Supervisor position is the front-line supervisor and is primarily responsible for guidance of house crews during set up, breakdown and changes for all events; preparing and implementing maintenance plans; oversight of Altum CMMS system; oversight of all housekeeping activities, ensuring the cleanliness of the building as part of the Operations Department management team.
Job Responsibility:
Supervise union labor and house crews engaged in facility maintenance, cleaning and set-up, breakdown, and changes for all events
Ensure that all job assignments are completed efficiently and effectively during events and shifts
Effectively communicates with the operations team via start of shift checklist, end of shift outline, and end of day summary
Ensure that all event spaces are prepared according to event specifications and standards
Coordinate with event planners, clients, and other departments to address and resolve any on-site issues promptly
Communicate schedules to employees and manage any adjustments or changes
Prepares and distributes the weekly union schedule, reports and updates to management and operations team members
Monitors the call-off line, prepares attendance sheets for distribution to both management and employees for approval signatures
Provides on-site support with onboarding/training union labor and house crews (i.e. administers and reviews new hire paperwork)
Address any staff issues or conflicts and provide coaching and support as needed
Carries out supervisory responsibilities in accordance with company policies and applicable law
Submits maintenance requests for repairs, damages and preventative maintenance via the DLCC ALTUM software system
Schedule and oversee maintenance work provided by 3rd Parties
ensure work is properly documented in Altum system
Manage a preventative maintenance plan for the facility and its equipment
Process employee fingerprint enrollments via the computerized time clock management system (i.e. ABI)
Reviews inventory needs and housekeeping supplies for upcoming events
Manage housekeeping staff to ensure the cleanliness of the building at all times
monitor cleaning schedules and protocols
Ensures proper use of all chemicals by Housekeeping staff in accordance with Safety Data Sheets (SDS)
Conduct inspections to ensure that cleaning standards are met and maintained
Implement and enforce safety procedures and protocols to maintain a safe environment for staff and guests
Ensures all equipment is in good working order
Interprets company policies to workers and enforces safety regulations
Respond to and resolve any issues or emergencies promptly
Maintain accurate records of maintenance, housekeeping activities, and staff schedules
Prepare reports on operations, including event set-up and breakdown, maintenance activities, and housekeeping performance
Assist operations department with planning and executing projects as assigned
Requirements:
High school diploma or equivalent
bachelor’s degree in facilities management, hospitality, or a related field preferred
Minimum of 1-2 years of experience in operations management, preferably in a convention center or similar facility
Strong leadership and supervisory skills
Excellent organizational and problem-solving abilities
Effective communication and interpersonal skills
Experience with all computer programs such as Microsoft word, excel and email
Ability to work flexible hours, including nights, weekends, and holidays as required
What we offer:
DAY ONE medical, dental, vision benefits
voluntary benefits such as disability, accident, pre-paid legal, critical illness