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Arriva London South Limited Logo Arriva London South Limited · Logistics

Operations Supervisor

United Kingdom, Gillingham · Job Posted March 20, 2026
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Job Description

Join Arriva and help keep our buses moving. We are looking for an Operations Supervisor to support the safe, efficient and customer-focused delivery of bus services at our Gillingham depot. This is a key role within the depot, acting as the first point of contact for drivers during daily operations. You will help ensure services run smoothly, manage operational issues as they arise, and support drivers to deliver excellent service to our customers. You’ll work closely with drivers, engineering teams and depot management to ensure our network operates safely, efficiently and in line with Arriva’s high standards.

Job Responsibility

  • Supporting the daily operation of bus services, ensuring all duties are covered
  • Acting as the first point of contact for drivers during operational shifts
  • Allocating drivers and vehicles to services and managing resource requirements
  • Responding to operational incidents such as collisions, passenger incidents or traffic disruptions
  • Monitoring service performance and recording lost mileage
  • Working with Engineering teams to ensure vehicle availability
  • Investigating customer complaints and supporting service improvements
  • Ensuring Health & Safety standards are maintained across the depot and network
  • Supporting driver attendance, performance and development
  • Maintaining accurate operational and payroll records
  • Promoting a positive culture of safety, inclusion and teamwork

Requirements

  • Experience in a supervisory or operational role
  • Strong communication and people management skills
  • Good IT skills and attention to detail
  • A customer-focused mindset
  • The ability to make decisions and solve problems quickly
  • Knowledge of Health & Safety standards
  • Experience working in a fast-paced operational environment
  • Knowledge of the PCV or transport industry (desirable)
  • Experience working with Trade Unions (desirable)
  • A First Aid certificate or willingness to obtain one

Nice to have

  • Knowledge of the PCV or transport industry
  • Experience working with Trade Unions

What we offer

  • Free bus travel for you and your family (or a nominee)
  • Access to the Arriva Village for store discounts and exclusive offers
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