Operations Supervisor Jobs

Operations Supervisor

Verra Mobility

Location:
United States , Culver City

Category:
Office Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Verra Mobility’s is currently hiring an Operations, Supervisor in our Government Solutions Transaction Processing department. This leader is someone who exercises good judgment and makes sound business decisions. A successful candidate will have a strong leadership foundation and be a self-starter who independently and successfully manages inventory levels along with ever-changing customer business requirements. The candidate must place great emphasis on high quality work paired with efficient production while also, and especially, placing an even heavier emphasis on sustainable employee engagement. It is also essential that this leader has a true customer-centric mindset. The candidate should be able to develop and maintain training materials that they will use to train incoming employees.

Job Responsibility:

Develops and motivates employees by means of strong communication, timely feedback, valuable coaching, and well-written and meaningful performance reviews
Actively identifies ways to continually create a work environment where employees feel highly valued and engaged
Conducts regular 1-on-1 sessions with each employee while also regularly communicating with their team via ongoing staff meetings and/or team huddles
Works with leader and Human Resources to address any sensitive employee performance and/or behavior issues in a very timely manner
Tracking attendance and tardiness
provides progressive discipline for attendance, performance, and/or behavior issues
Develops and continually strengthens working relationships with other internal departments, customers, and third-party vendors
Serves as a change-agent in helping to implement process and/or organizational change efforts across the department
Independently engages in service recovery activities by addressing escalated customer issues either in person, over the phone, or via email communications
Manages day-to-day business operations by monitoring current inventory levels and future forecasts to ensure adequate staffing to meet or exceed customer-specific SLA requirements
Perform other duties as assigned

Requirements:

Bachelor’s degree required
or equivalent work experience
At least two years of leadership experience in some capacity
previous supervisor experience is a plus
Ability to develop and successfully engage with employees
Strong analytical, problem solving, and decision-making skills
Ability to maintain professionalism and to work well with others
Exceptional relationship building skills, both internal and external
Strong verbal and written communication skills
Quality driven with a strong attention to detail
Ability to prioritize, multi-task and meet all assigned deadlines
Strong computer skills using Microsoft Office (e.g., Word, PowerPoint, and especially Excel)

Nice to have:

previous supervisor experience is a plus

Additional Information:

Job Posted:
December 27, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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