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As an Operations Supervisor, you will lead performance and growth within a premier hospitality network across the Greater Toronto Area. This full-time career opportunity offers a competitive salary of $70,000 – $100,000 plus a 10% bonus. Working in the Greater Toronto Area, you will ensure brand excellence through site visits, franchisee coaching, and data analysis while enjoying 100% employer-paid benefits and mileage reimbursement.
Job Responsibility:
Perform monthly site evaluations within the Greater Toronto Area to verify compliance with safety, food quality, and health regulations
Collaborate with business owners to identify performance gaps and implement strategic action plans
Utilize data analytics to generate insightful reports for leadership regarding regional productivity and trends
Act as the primary liaison between local branches and head office to resolve urgent operational challenges
Mentor and coach franchise partners to help their teams exceed established service and financial targets
Maintain the high standards of the hospitality industry by auditing brand consistency and guest experience
Requirements:
Must possess 3–5 years of leadership experience within the hospitality industry, specifically in franchise or quality management
Hold a Certificate or diploma in hospitality management, restaurant operations, or a related field
Demonstrated technical proficiency using MYR, Cluster, Google Workspace, and ClickUp
You must hold a valid driver’s license and have consistent access to a vehicle for travel throughout the Greater Toronto Area
An Operations Manager in this role must be highly organized and capable of managing multiple priorities autonomously
What we offer:
Receive a comprehensive 100% employer-covered insurance plan and a 2% RRSP matching program
Earn additional income through a performance-based annual bonus of 10%
Benefit from a high-trust, autonomous work environment with professional growth paths in the hospitality industry
Enjoy full travel flexibility with a generous $0.72 per kilometer reimbursement for travel across the Greater Toronto Area
Develop your expertise through an intensive 3-month operational immersion program designed for an Operations Manager