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Operations Supervisor

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Marriott Bonvoy

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Location:
Guyana

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The Operations Supervisor role involves supervising daily operations, ensuring quality and standards, supporting management in training and evaluating staff, processing guest check-ins and requests, and addressing guest needs. The position is focused on hospitality and strong customer service.

Job Responsibility:

  • Complete designated cashier and closing reports in the computer system
  • review shift logs/daily memo books and document pertinent information in logbooks
  • contact appropriate individual or department to resolve guest call, request, or problem
  • process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key
  • sell a room/accommodation to guests without reservations based on availability
  • ensure rates match market codes and that any exceptions are documented
  • ensure checks from outlets are scanned and charged to room
  • assist management in training, evaluating, counseling, disciplining, and motivating employees
  • serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process
  • report accidents, injuries, and unsafe work conditions to manager
  • complete safety training and certifications
  • follow all company policies and procedures
  • ensure uniform and personal appearance are clean and professional
  • maintain confidentiality of proprietary information
  • protect company assets
  • welcome and acknowledge guests according to company standards
  • anticipate and address guests’ service needs
  • assist individuals with disabilities
  • thank guests with genuine appreciation
  • speak with others using clear and professional language
  • answer telephones using appropriate etiquette
  • develop and maintain positive working relationships with others
  • ensure adherence to quality expectations and standards
  • stand, sit, or walk for an extended period of time
  • move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance
  • perform other reasonable job duties as requested by supervisors

Requirements:

  • High school diploma or G.E.D. equivalent
  • at least 1 year of related work experience
  • at least 1 year of supervisory experience
What we offer:
  • Equal opportunity employer
  • fostering an environment where unique backgrounds are valued
  • non-discrimination on any protected basis, including disability and veteran status

Additional Information:

Job Posted:
September 27, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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