Operations Supervisor, Marriott Bonvoy

Marriott Bonvoy

Location:
Guyana

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Operations Supervisor role involves supervising daily operations, ensuring quality and standards, supporting management in training and evaluating staff, processing guest check-ins and requests, and addressing guest needs. The position is focused on hospitality and strong customer service.

Job Responsibility:

Complete designated cashier and closing reports in the computer system
review shift logs/daily memo books and document pertinent information in logbooks
contact appropriate individual or department to resolve guest call, request, or problem
process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key
sell a room/accommodation to guests without reservations based on availability
ensure rates match market codes and that any exceptions are documented
ensure checks from outlets are scanned and charged to room
assist management in training, evaluating, counseling, disciplining, and motivating employees
serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process
report accidents, injuries, and unsafe work conditions to manager
complete safety training and certifications
follow all company policies and procedures
ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information
protect company assets
welcome and acknowledge guests according to company standards
anticipate and address guests’ service needs
assist individuals with disabilities
thank guests with genuine appreciation
speak with others using clear and professional language
answer telephones using appropriate etiquette
develop and maintain positive working relationships with others
ensure adherence to quality expectations and standards
stand, sit, or walk for an extended period of time
move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance
perform other reasonable job duties as requested by supervisors

Requirements:

High school diploma or G.E.D. equivalent
at least 1 year of related work experience
at least 1 year of supervisory experience

What we offer:

Equal opportunity employer
fostering an environment where unique backgrounds are valued
non-discrimination on any protected basis, including disability and veteran status

Additional Information:

Job Posted:
September 27, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Operations Supervisor