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Operations Supervisor

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360 Resourcing Solutions

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Location:
United Kingdom , Edwinstowe

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Category:
Hospitality and Tourism

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Contract Type:
Employment contract

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Salary:

13.21 GBP / Hour
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Job Description:

We have an exciting opportunity for an Operations Supervisor to join our lovely team at Sherwood Forest. Be a part of creating special escapes in one of the UK’s most iconic woodland locations, developing your skills while ensuring our cabins are beautifully prepared for every guest.

Job Responsibility:

  • Support the Operations Manager in the day-to-day running of site operations, ensuring high standards are maintained year-round
  • Supervise and support the Support Crew, providing guidance, training, and performance feedback
  • Ensure all daily operational tasks are completed efficiently, safely, and to a high standard
  • Deliver hands-on training to team members to build skills and maintain consistency across the team
  • Carry out general maintenance tasks, including basic repairs, use of tools, decorating, and machinery upkeep
  • Conduct routine inspections of cabins to ensure all facilities are fully operational and well-maintained
  • Perform regular hot tub maintenance, including cleaning, water quality checks, and basic troubleshooting to ensure a safe and enjoyable guest experience
  • Respond promptly and effectively to guest issues, including plumbing, heating, hot water, and appliance faults
  • Troubleshoot and resolve maintenance problems with a proactive, solutions-focused approach
  • Assist with the maintenance and upkeep of the mountain bike fleet, ensuring all equipment is safe and functional
  • Handle customer interactions professionally, including resolving complaints and ensuring a positive guest experience
  • Maintain accurate records of maintenance work, checks, and incidents
  • Ensure compliance with health and safety procedures at all times
  • Work outdoors in all weather conditions, maintaining operational standards throughout the year

Requirements:

  • Previous experience in maintenance or a similar hands-on role
  • A full clean UK driving license
  • Experience in a supervisory or team leader role
  • Good understanding of health and safety standards and safe working practices
  • Ability to work independently and use initiative, as well as collaboratively within a team
  • Friendly, approachable, and respectful in all interactions with colleagues and guests
  • Efficient and proactive, with a strong focus on completing tasks to a high standard
  • Self-motivated with a positive, can-do attitude
  • Strong time management skills, with the ability to prioritise and meet deadlines
  • Effective leadership skills, with the ability to support, guide, and develop team members
  • Ability to motivate and encourage others, fostering a positive team environment
  • Well-organised, with proven ability to manage multiple tasks and responsibilities
  • Flexible and adaptable to changing priorities and operational needs
What we offer:
  • Generous holiday allowance
  • Performance-based bonuses (5% bonus paid quarterly when customer service targets are met)
  • Enhanced parental leave (24 weeks maternity, 3 weeks paternity at full pay)
  • Long service awards and company events
  • Pension scheme
  • One full paid day to volunteer
  • Subsidised meals
  • Health cash plan & life assurance
  • Wellbeing events & activities
  • Discounted and last-minute stays at Forest Holidays and Sykes Cottages
  • Hundreds of discounts on top brands across the UK

Additional Information:

Job Posted:
May 15, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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