This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
As the Premium Products Manager, you will be the operational owner of Uber’s high-value rider experience in Mexico. You will drive the growth, quality, and performance of our Premium portfolio, ensuring we deliver a world-class experience for our most discerning users. Your mission is to bridge the gap between marketplace data and on-the-ground excellence. From optimizing vehicle quality at key transit hubs to preparing our Premium footprint for high-visibility international events and seasonal peaks, you will ensure Uber remains the gold standard for high-value travelers in the region.
Job Responsibility:
Portfolio Strategy & Execution: Own the localized roadmap for Premium products in Mexico, identifying growth levers to expand our high-value user base and increase engagement
Quality & Reliability Standards: Set and monitor the Gold Standard for Premium. You will lead initiatives to elevate vehicle quality, earner engagement, and reliability metrics for our top-tier products
Event & Hub Operations: Serve as the lead for Premium operations at high-traffic venues (Airports, Major Hubs, and Hotels), designing a seamless arrival and departure experience
Marketplace Insights: You will translate complex data into localized tactics to solve supply-demand imbalances and improve product reliability
Cross-Functional Collaboration: Work with our cross functional partners to build a cohesive Premium narrative that resonates with the local market while navigating regulatory nuances
Requirements:
5+ Years of Experience: Proven track record in Operations, Category Management, or Strategy within high-growth tech, consulting, or fast-paced corporate environments
Data-Driven Acumen: Ability to drive strategic decisions through insights and a strong understanding of marketplace KPIs
Operational Excellence: A proactive problem-solver who is comfortable moving from a spreadsheet to the field to understand and solve for product friction
Stakeholder Management: Strong communication skills with the ability to influence cross-functional partners and present performance updates to regional leadership
Customer Obsession: A refined eye for detail and a deep understanding of what a Premium service entails for a high-value customer
Language: Professional fluency in English and Spanish is required
Nice to have:
The "Go Get It" Spirit: You thrive in ambiguity and enjoy building solutions from the ground up in a fast-paced environment
Large-Scale Logistics: Previous experience managing complex operations for large-scale activations or luxury-tier services
Data analysis tools: SQL, Python, and visualization tools