Operations Strategy Manager

• Own complex logistic and financial strategic initiatives, collaborate with various business units, and contribute to continuous improvement in our delivery network
• Own part of our network efficiency: define market-winning strategies at a hyper-local level, considering factors that make us the most attractive food delivery option, improve service levels across Operations and balance cost priorities with growth and service level delivery. Create models & frameworks to industrialise our monitoring and support our operations
• Deliver initiatives: identify areas of improvement across the three pillars of the marketplace (restaurants, riders, customers), and partner with local & global functional stakeholders to lead impactful initiatives driving change

• 3-4 years of experience working in a high-paced and project-based organisation, for example at a tech startup or in management consultancy
• Strong experience in quantitative and qualitative analytics (excel modelling, database crunching) and excellent mastery of Google Suite/Microsoft Office
• Knowledge of SQL is a plus
• Track record in autonomously structuring, coordinating and executing projects
• Prioritises effectively between tasks, favours 80/20 approaches and can manage multiple projects concurrently
• Excellent (oral / written) communication in both English and French
• Track record in presenting to a senior audience and influencing decision making
• Strong stakeholder management skills and thrives in a collaborative environment

Knowledge of SQL

• Paternity and maternity support
• Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high-quality training and content
• Regular social events such as sports, breakfasts and occasional aperitifs
• Headspace membership
• Subsidised health insurance, with option to add family
• Discounted access to Gymlib
• Subsidised Navigo subscriptions for sustainable transport
• Subsidy if you use a ‘green’ vehicle to commute
• 25 days annual leave plus complementary rest days per year, which increase with length of time at the company
• One day of paid leave per year to volunteer with a registered charity
• Free Deliveroo Plus subscription
• Monthly restaurant vouchers
• Team lunches from the best local restaurants
• Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success
• Depending on role and location, some employees may be eligible for an annual cash bonus, sign-on bonus or relocation support