CrawlJobs Logo

Operations Strategy Manager (UK&I)

voi.com Logo

Voi Technology

Location Icon

Location:
United Kingdom , London

Category Icon
Category:
Consulting

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

As an Operations Strategy Manager, you will focus on the strategy, execution, and continuous improvement of our in-field and warehouse operation. You will support the fleet organisation in delivering operational excellence across set KPIs and ensure successful city launches and completion of long-term improvement projects. In this role, you will collaborate closely with the local Fleet team, third-party logistics providers (3PLs), central stakeholders, and other cross-functional teams to drive operational excellence and business success across the region.

Job Responsibility:

  • Defining and shaping the operations strategy, including logistics partner management, workforce planning, service design execution, and developing performance metrics and dashboards for in-field operations
  • Driving high-quality data management and data-driven decision-making to improve operational excellence and performance across KPIs
  • Owning budgeting, forecasting, and performance tracking to ensure efficient resource allocation and long-term operational success
  • Managing cross-functional operations projects (PMO-type) to ensure successful implementation and sustainable impact across local teams
  • Contributing to city launches by coordinating cross-functional planning and execution with local and central stakeholders
  • Acting as the point of contact for 3PLs, managing relationships from sourcing to contract negotiation, and collaborating with Fleet Managers on performance monitoring and follow-up
  • Supporting Fleet and Site Managers on execution, acting as the bridge between central and local teams to continuously drive compliance and improvement across processes
  • Proactively identifying and implementing improvement opportunities to maximise efficiency, revenue, and overall success of our operations in the region

Requirements:

  • Bachelor's degree in business, economics, engineering, or a related field
  • 3 - 5+ years of experience in operations or strategy, ideally from consulting or a fast-paced environment
  • Strong analytical capability with proficiency in data management, in-depth data analysis, and delivering actionable insights
  • Basic SQL skills
  • Experience managing complex cross-functional projects and aligning local and central teams
  • Proven ability to translate data into strategic decisions, identify performance drivers, and implement improvements collaboratively
What we offer:
  • Join Europe’s #1 micromobility operator and one of the fastest-growing scaleups
  • Get “skin in the game” through our employee stock options program
  • Collaborate with inspiring, motivated, and fun colleagues towards a common goal
  • Unlimited free Voi rides
  • Join the micromobility revolution and help create sustainable cities made for living, free from noise and pollution

Additional Information:

Job Posted:
May 03, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
Voi Technology - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon
PREMIUM
Premium job offers
Unlock 29494 hidden job offers
Languages
English Čeština Deutsch Ελληνικά Español Français +15
Countries
United States United Kingdom India Canada Australia +
See plans
Plans from $2.99 / month

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Operations Strategy Manager (UK&I)

Facilities Manager UK

As a Facilities Manager, you will be responsible for the efficient operation of ...
Location
Location
United Kingdom , Poole
Salary
Salary:
Not provided
arrive.com Logo
Arrive
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience managing diverse, multi-site portfolios
  • Background demonstrating budget oversight, vendor relations, and complex contractor management
  • Digitally savvy - proficient in Google Suite and ticketing systems like ServiceNow
  • Exceptional communication skills necessary to lead cross-functional projects
  • Commitment to a pragmatic, results-oriented culture
  • Ability to travel regularly
  • Excellent project management and organisational skills
  • Strong negotiation and vendor management skills
  • Exceptional communication and interpersonal skills, with fluency in English (written and spoken)
  • Experience in facilities and/or contractor management
Job Responsibility
Job Responsibility
  • Oversee all aspects of facilities operations including maintenance, repairs, cleaning, security, utilities, and waste management across all UK sites
  • Manage relationships with external contractors and service providers, ensuring service level agreements are met and costs are optimised
  • Work closely with our Global Strategic Sourcing and Purchasing team with the goal of finding scalable contracts that can serve multiple sites
  • Develop and manage facilities budgets, ensuring cost-effective solutions and adherence to financial targets
  • Oversee ad-hoc facilities-related projects, including renovations, office moves, and new installations, from concept to completion
  • Liaise with internal departments, site managers, and employees to understand their needs and provide effective facilities solutions
  • Develop and implement long-term facilities strategies to support business objectives, including space planning, preventative maintenance programs, capital expenditure planning and sustainability
  • Work closely with our Group QHSE teams to ensure compliance with all relevant health, safety, and environmental regulations in our UK sites, and may support locally with some on-site tasks, as needed
  • Create an environment that represents our culture and company vision
  • Work closely together with the Office Managers located in the different locations
  • Fulltime
Read More
Arrow Right

Senior Operations Manager

We are seeking a highly skilled and motivated Senior Operations Manager to lead ...
Location
Location
United Kingdom , Hartlepool
Salary
Salary:
Not provided
necsws.com Logo
NEC Software Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in a senior operational leadership role, ideally within government services, public sector contracts, or similar regulated environments
  • Strong track record of managing managers and large, diverse teams
  • Demonstrable experience in client relationship management, particularly with government or public sector partners
  • In-depth understanding of quality management, compliance frameworks, and operational performance metrics
  • Excellent communication, negotiation, and influencing skills
  • Strong problem-solving and decision-making capability with a focus on outcomes
  • A collaborative leadership style, with the ability to inspire and engage teams
  • Candidates must be able to demonstrate a pre-existing right to work and travel within the UK
Job Responsibility
Job Responsibility
  • Provide strong leadership to Operations Managers, setting clear expectations and holding accountability for performance and service delivery
  • Build a high-performing, motivated workforce by creating a positive, supportive, and inclusive team culture
  • Ensure high levels of staff engagement, retention, and productivity across all divisions
  • Oversee day-to-day delivery of entitlement services, ensuring high utilisation of resources and consistent achievement of service level agreements (SLAs)
  • Monitor and drive operational efficiency, process improvement, and standardisation across service lines
  • Anticipate operational challenges and develop proactive solutions to mitigate risks
  • Act as a senior point of contact for client organisations, building trusted relationships with local and central government partners
  • Ensure client requirements are understood, interpreted, and consistently delivered to a high standard
  • Provide clear communication and reporting to both internal stakeholders and external partners
  • Ensure strict adherence to compliance requirements, contractual obligations, and regulatory frameworks
What we offer
What we offer
  • Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
  • 25 days paid holiday with the option to buy/ sell
  • 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
  • A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
  • A fantastic selection of flexible benefits to suit your individual needs
  • Invaluable employee assistance programme
  • All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects
  • Fulltime
Read More
Arrow Right

HR Operations Manager

We’re looking for a detail-driven and process-oriented HR Operations Manager to ...
Location
Location
United Kingdom , London; Birmingham
Salary
Salary:
Not provided
emperor.works Logo
Emperor
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience in HR operations, ideally in a fast-paced, multi-location organisation
  • Proven project management skills, you’ve led complex HR projects from planning through execution
  • Deep expertise in HRIS management (preferably BambooHR), with a track record of driving adoption and improvements
  • Strong understanding of UK and Middle East employment law and immigration processes
  • Experience managing payroll, benefits, and performance cycles in partnership with Finance
  • High data literacy, comfortable building dashboards, reports, and insights for senior stakeholders
  • Exceptional attention to detail and organisational skills
  • Collaborative mindset with strong stakeholder management capabilities
Job Responsibility
Job Responsibility
  • Project manage critical HR initiatives, including year-end cycles, compensation reviews, and system upgrades
  • Lead HR operations across multiple regions, ensuring accuracy, compliance, and consistency
  • Own and continuously improve onboarding and offboarding experiences to ensure they’re engaging, consistent, and aligned with our values
  • Optimise our HRIS (BambooHR), enhancing functionality, driving adoption, and supporting data-driven decision-making
  • Develop and deliver HR reporting and insights that inform leadership and drive strategy
  • Partner with Finance to oversee payroll and resolve queries efficiently
  • Manage visa and sponsorship processes, ensuring legal compliance and smooth employee transitions
  • Ensure our policies and benefits remain competitive, compliant, and aligned with business needs
Read More
Arrow Right

Head of Travel Contact Center UK / Ireland

Lead Allianz Partners UK&Ireland Travel Contact Center Organization. This is an ...
Location
Location
United Kingdom , Croydon
Salary
Salary:
Not provided
https://www.allianz.com Logo
Allianz
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Master's degree in related field or combination of relevant education and work experience
  • Ten (10) years' management experience in a high-volume customer-focused environment
  • Ability to think strategically within a 5 year time horizon
  • Demonstrated success in meeting or exceeding customer satisfaction measurements
  • Experience managing complex projects, clients, partners, and cross-functional teams
  • Ability to work collaboratively and influence across all levels of the organization
  • Experience in budget management and financial acumen
  • Prior workforce management experience is a plus
Job Responsibility
Job Responsibility
  • Develop and implement the strategic vision for the contact center
  • Support the organization's broader strategy through the implementation of policies and continuous improvement of operational systems processes and procedures
  • Play a critical role in defining and implementing the servicing strategy for our Insurance business
  • Oversee the contact center activities delegated to third parties with a clear monitoring framework
  • Achieve all established servicing KPIs for all servicing channels
  • Proactively identify solutions to customer and partner issues and develop and execute recommendation to resolve strategic issues
  • Oversee identification and research of broken processes and pertinent client issues
  • Plan and facilitate team/ organizational interactions to ensure consistent communication of customer, product, policy or procedural information
  • Leverage data and analytics to influence where improvements and change is required
  • Collaborate with corporate partners including other business units across the world to ensure alignment with long term vision for servicing and influence as appropriate
What we offer
What we offer
  • Large variety of courses and targeted development programs
  • International mobility and career progression
  • Work Well programs
  • Flexibility in planning and arranging for a better work-life balance
  • Fulltime
Read More
Arrow Right

Head of HR

As the Head of HR for our UK operations, you will be responsible for leading and...
Location
Location
United Kingdom
Salary
Salary:
Not provided
jgarecruitment.com Logo
JGA Recruitment Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience as a Head of HR or similar leadership role, overseeing HR functions within the UK
  • In-depth knowledge of HR best practices, UK employment laws, and regulations
  • Strong understanding of talent acquisition, employee engagement, performance management, and employee relations within the UK context
  • Demonstrated ability to develop and implement HR strategies, policies, and programs aligned with UK business objectives
  • Strong leadership and people management skills, with the ability to inspire and motivate teams
  • Excellent communication and interpersonal skills to effectively collaborate with stakeholders at all levels
  • Strategic thinking and problem-solving abilities to address complex HR challenges and drive initiatives specific to the UK operations
  • Proficiency in using HRIS systems, HR analytics, and other HR technology platforms
  • Understanding of data protection regulations and confidentiality requirements in handling employee information
  • Proven track record of successfully managing employee relations issues and fostering a positive work environment within the UK
Job Responsibility
Job Responsibility
  • Develop and implement HR strategies, policies, and programs aligned with the UK business unit’s goals and objectives
  • Oversee the full range of HR functions within the UK, including talent acquisition, onboarding, performance management, employee relations, training and development, compensation and benefits, and HR compliance
  • Collaborate with senior management to understand business needs and develop HR initiatives that drive employee engagement, productivity, and organizational success
  • Provide guidance and support to HR managers and teams, fostering their professional growth and ensuring consistent HR practices across the UK operations
  • Monitor and analyse HR metrics and trends specific to the UK business unit to identify areas for improvement and recommend strategies to enhance HR effectiveness
  • Ensure compliance with UK employment laws and regulations, staying abreast of HR-related legislation and implementing appropriate policies and procedures
  • Drive talent acquisition efforts, partnering with hiring managers to attract and onboard top talent while ensuring adherence to equal employment opportunity principles
  • Oversee performance management processes, including goal setting, performance evaluations, and career development plans, to drive employee growth and productivity
  • Collaborate with managers to address employee relations issues, foster a positive work environment, and resolve conflicts in compliance with UK employment laws
  • Manage compensation and benefits programs specific to the UK business unit, ensuring competitiveness, compliance, and alignment with organizational goals
Read More
Arrow Right

UK Spare Parts Management and Buyer

The ATS UK Spare Parts Management & Buyer is responsible for delivering exceptio...
Location
Location
United Kingdom , Ware
Salary
Salary:
Not provided
atsautomation.com Logo
ATS Automation Tooling Systems Inc.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3–5 years of experience in parts management, purchasing, inventory control, or supply chain operations within a manufacturing or industrial environment
  • Strong theoretical and practical knowledge of purchasing and material planning concepts
  • Experience with spare parts cataloging, proposal writing, and technical documentation
  • Proficiency in ERP systems (JDE experience preferred), CRM, and Microsoft Office Suite
  • Proven organizational, negotiation, communication, and problem-solving skills
  • Excellent oral, written, and interpersonal communication skills
  • Ability to work effectively in a team environment
Job Responsibility
Job Responsibility
  • Deliver an exceptional customer experience and build strong customer relationships
  • Respond promptly to all customer inquiries related to spare parts
  • redirect other service inquiries as needed
  • Provide support in part identification, quoting, automated order entry, and warranty claims
  • Maintain and develop customer-specific price lists as assigned
  • Drive parts bookings to meet plan with acceptable margins aligned to business and account targets
  • Manage CRM updates regularly to ensure accurate funnel and booking tracking
  • Support preparation of quarterly business reviews (QBR) for assigned accounts and capture voice-of-customer feedback
  • Promote adoption of eCommerce and other digital transaction tools
  • Maintain master data integrity across ERP, CRM, Service Cloud, and other IT applications
Read More
Arrow Right

Ind Manager - Business Service Support

Job Title- IND MANAGER - Business Service support. ARL- 6. Solution Line- WCRG. ...
Location
Location
India , Bengaluru
Salary
Salary:
Not provided
aon.com Logo
Aon
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Graduation or Post Graduation
  • 12+ years of relevant experience
  • 12+ years of Operations Leadership Experience, with Insurance
  • Claims Management Experience
  • Well versed with MS Excel, MS Word
  • Expertise in Understanding, managing and handling Claim documents, ensuring accuracy and compliance
  • Excellent verbal and written communication skills
  • Excellent organizational skills with the ability to manage multiple priorities simultaneously and to deadlines
  • The ability to remain calm under pressure and to work flexibly when required
  • A positive approach and mind-set and excellent attention to detail
Job Responsibility
Job Responsibility
  • Responsible for receiving and reviewing new claims notifications from policyholders, brokers, or other channels
  • Verify claim information and enter details accurately into the claims management system
  • Experience in team management, and ability to lead team of up to 10 or more subject matter experts, ensuring that theirs and own objectives are aligned with the overall business strategy, that performance is satisfactory, and any necessary action is taken to continually to develop capability as future leaders
  • Uphold and demonstrate leadership values and a proven track record of building teams, retaining talent and effective people leadership
  • Building strong relationships with UK colleagues, and other internal stakeholders
  • Should be able to present team performance using data and analytics to drive successful outcomes as well as feedback to ensure effective service delivery of KPIs
  • Manage the service provided to Client Service Delivery based in UK by your team of Business Service Support
  • Monitoring team activity and coordinating workload in line with SLAs by organizing, prioritising, and making effective workload allocation decisions
  • Increasing the level of processing knowledge and driving continuous improvement in all areas of processing
  • Monitor customer feedback and address concerns promptly to ensure satisfaction
What we offer
What we offer
  • Cab Facility
  • Comprehensive benefits package
  • Two “Global Wellbeing Days” each year
  • Variety of workstyle options through Smart Working model
  • Continuous learning culture
  • Fulltime
Read More
Arrow Right

Network Development Manager

Define and develop retail network and complete aftersales strategies for UK in l...
Location
Location
United Kingdom , Coventry
Salary
Salary:
Not provided
lotuscars.com Logo
Lotus UK Manufacturing
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Business degree or equivalent qualification
  • Previous experience in network development on a national scale
  • Strong background in contract management, including experience in dealer termination
  • Extremely organised, ability to work with parallel workstreams, and manage pressure
  • Excellent communication skills
  • Senior automotive experience in the development of dealer/distributor networks
  • Knowledge & understanding of overall retail automotive dealer operations
  • Skilled negotiator
  • Proven leader who has the ability to influence, develop and achieve objectives and create win/win outcomes
Job Responsibility
Job Responsibility
  • Define and develop retail network and complete aftersales strategies for UK in line the Lotus Cars sales and service strategy
  • Market Analysis and Priorities: Develop a process and structure to assess the UK & I Lotus existing network
  • Identify the most efficient representation in all areas ensuring coverage that releases the potential for Lotus Cars existing and future products and programmes
  • Utilise competitive data, economic, demographic and other relevant information such as legislation variables to adjust and confirm go to market strategies
  • Build an optimised setup and timeline for transition to target in each area
  • Review of vehicle parc and network optimisation for after service
  • Network Development: Deliver the level of network expansion in UK & I required to drive profitability and growth for Lotus Cars
  • Monitor and maintain retailer P&L with a view to return on investment including cost reduction and profit maximisation
  • Support in: Identifying and recruiting strategic network retail partners/agents
  • Working closely with the Head of Network Projects to lead & initiate new projects
What we offer
What we offer
  • 25 days’ holiday plus bank holidays
  • 6% pension contribution
  • Discretionary annual bonus scheme, based on your contribution and the performance of the company
  • Private Healthcare
  • Access to the Employee Car Ownership Scheme
  • Group income protection based on length of service
  • Paid time off for medical appointments
  • Exclusive Employee discount, wellbeing and recognition platform #ForUSLOT
  • Fulltime
Read More
Arrow Right