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Operations Strategy Lead

United States, Somerville Employment contract 135000.00 - 220000.00 USD / Year · Job Posted June 10, 2026
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Job Responsibility

  • Lead the development and execution of the global fulfillment and logistics roadmap, ensuring all strategic projects align with high-level growth objectives and margin targets
  • Oversee the end-to-end management of "heavy lift" operational transitions, including 3PL migrations, new warehouse launches, and the integration of advanced fulfillment technologies
  • Direct cross-functional alignment for New Product Introductions (NPI), architecting the supply chain readiness plans that ensure seamless global launches across multiple regions
  • Implement a culture of continuous improvement by identifying systemic bottlenecks in our Order-to-Delivery lifecycle and designing scalable solutions to eliminate them
  • Collaborate with Finance, Sales, and Product leadership to build robust "what-if" scenario models for market expansion, carrier shifts, and inventory positioning
  • Drive the evolution of our global delivery strategy, moving the organization toward hyper-accurate "Estimated Delivery Dates" and optimized shipping margins through technical and process innovation
  • Integrate diverse regional requirements into a unified global operating model, ensuring that as we scale, our processes remain consistent, efficient, and data-driven
  • Mentor and influence a high-performing global team, acting as a force multiplier for the leadership team and fostering an environment of accountability and strategic thinking

Requirements

  • Bachelor’s degree required, preferably in Supply Chain Management, Business, Engineering, or a related technical discipline
  • Master’s degree (MBA or MS) strongly preferred
  • 10+ years of progressive experience in operations strategy, logistics, or supply chain, with a proven track record of leading complex, global projects in a fast-paced environment
  • Exceptional strategic thinking and problem-solving skills, with the ability to navigate ambiguity and turn complex challenges into clear, executable plans
  • Excellent communication and stakeholder management skills
  • a natural "diplomat" who can influence C-level executives and warehouse managers alike
  • A proven ability to act as a strategic partner to leadership, providing the analytical rigor and project management discipline necessary to drive organizational transformation
  • A results-driven leader with a passion for building world-class operations and a commitment to operational excellence

Nice to have

  • Professional certification such as PMP, Lean Six Sigma Black Belt, or APICS CSCP
  • Deep experience with global ERP/WMS implementations and e-commerce ecosystem integrations (e.g., Shopify Plus)
  • Prior experience in management consulting or a "Head of Staff" role within a global operations function

What we offer

  • Robust equity program to build future wealth through RSUs
  • Comprehensive healthcare coverage (Medical, Dental, Vision)
  • 401K matching and access to financial advisors
  • Generous paid Parental Leave (up to 16 weeks)
  • Tenure-based paid Sabbatical Leave (up to 6 weeks)
  • Flexible Out of Office Plan – Take time when you need it
  • Ample on-site parking & pre-tax commuter benefits
  • Healthy on-site lunches, snacks, beverages, & treats
  • Regular sponsored professional development opportunities
  • Many opt-in culture events across our diverse community
  • unlimited 3D prints

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  • Lead the development and execution of the global fulfillment and logistics roadmap, ensuring all strategic projects align with high-level growth objectives and margin targets
  • Oversee the end-to-end management of "heavy lift" operational transitions, including 3PL migrations, new warehouse launches, and the integration of advanced fulfillment technologies
  • Direct cross-functional alignment for New Product Introductions (NPI), architecting the supply chain readiness plans that ensure seamless global launches across multiple regions
  • Implement a culture of continuous improvement by identifying systemic bottlenecks in our Order-to-Delivery lifecycle and designing scalable solutions to eliminate them
  • Collaborate with Finance, Sales, and Product leadership to build robust "what-if" scenario models for market expansion, carrier shifts, and inventory positioning
  • Drive the evolution of our global delivery strategy, moving the organization toward hyper-accurate "Estimated Delivery Dates" and optimized shipping margins through technical and process innovation
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As the Operations Strategy Lead, you will be the 'right hand' to our fulfillment...
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  • Excellent communication and stakeholder management skills
  • a natural 'diplomat' who can influence C-level executives and warehouse managers alike
  • A proven ability to act as a strategic partner to leadership, providing the analytical rigor and project management discipline necessary to drive organizational transformation
  • A results-driven leader with a passion for building world-class operations and a commitment to operational excellence.
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