Operations Strategy & Delivery Manager

Lead the transformation of frontline operations into a modern, commercial and financially sustainable operating model while ensuring Napier remains clean, safe and looking great. This is a new leadership opportunity with real scale, visibility and impact. As Operations Strategy & Delivery Manager, you will lead a large, multi-disciplinary frontline workforce and implement commercial operating practices that lift performance, strengthen accountability and deliver sustainable, high-quality services for Napier. You are accountable for transforming frontline operations into a modern, disciplined and financially sustainable operating model. This means translating council strategy, service plans and community expectations into clear, achievable delivery plans—and ensuring services are delivered at the right cost, to the right standard, every day. With a broad and highly visible portfolio—including sportsgrounds, open spaces, commercial and public cleaning services, and plant and warehouse assets—you will set clear expectations of 'what good looks like', drive consistent performance, and clearly demonstrate the value of frontline services to asset owners, decision-makers and the community. This role balances strategic leadership with practical delivery. You will strengthen performance management, systems and reporting, embed commercial discipline into day-to-day operations, and lead change in a way that builds capability, confidence and pride across the frontline—while keeping services reliable, visible and effective.