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Operations Specialist

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Robert Half

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Location:
United States , San Francisco

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Category:
Banking

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for an Operations Specialist to join a consumer banking team in San Francisco, California in a contract capacity with the potential for a permanent role. This position supports operational performance within a credit card environment, with a strong focus on service trends, process oversight, and data-driven decision-making. The ideal candidate is comfortable working with call center performance indicators, evaluating business impact, and helping improve day-to-day operations through careful analysis and coordination.

Job Responsibility:

  • Monitor operational activity and interpret call center performance data to identify trends, risks, and opportunities for improvement
  • Support processes related to credit card and consumer lending operations by ensuring work is completed accurately and in alignment with established standards
  • Review service levels, productivity results, and quality indicators to help leadership make informed operational decisions
  • Conduct criticality assessments to prioritize issues, evaluate business impact, and recommend appropriate next steps
  • Collaborate with cross-functional partners to resolve operational challenges and strengthen workflow efficiency across consumer banking functions
  • Prepare reports and summaries that highlight performance outcomes, emerging concerns, and areas requiring attention
  • Assist with process updates, procedural changes, or operational transitions when needed, ensuring minimal disruption to business activities

Requirements:

  • Experience working in operations within consumer banking, credit card services, or consumer lending environments
  • Knowledge of call center metrics and the ability to use performance data to support operational improvements
  • Familiarity with criticality analysis and risk-based prioritization of operational issues
  • Strong analytical skills with the ability to interpret data, recognize patterns, and communicate findings clearly
  • Ability to manage multiple tasks in a fast-paced setting while maintaining accuracy and attention to detail
  • Proficiency in collaborating with business partners and supporting process execution across operational teams
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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