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Operations Specialist

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Robert Half

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Location:
United States , Hawthorne

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a proactive operations specialist to support live community safety programs and help keep services running smoothly during time-sensitive events. This Long-term Contract position is based in Hawthorne, CA, with remote eligibility and participation in an on-call rotation. The role combines real-time incident response with process improvement, requiring sound judgment, strong written communication, and the ability to work across partners, agencies, and internal teams. You will also contribute to documentation, workflow design, and scalable operational practices that strengthen service delivery.

Job Responsibility:

  • Oversee day-to-day operational activity across community safety programs and take prompt action when urgent issues arise
  • Act as an initial point of coordination during active events, helping maintain service continuity and supporting accurate response execution
  • Work with external organizations and service partners to launch and manage coordinated support efforts for community-focused initiatives
  • Collaborate with reporting and response stakeholders during fire-related incidents to help ensure timely updates and appropriate public notifications
  • Review AI-supported request workflows, identify situations that require heightened attention, and escalate serious matters to the appropriate local authorities
  • Keep thorough records of incidents, outcomes, and follow-up actions, including summaries that inform post-event reviews
  • Create and refine standard operating procedures that provide clear guidance for each service area
  • Evaluate repetitive manual tasks, recommend automation opportunities, and partner with engineering teams to improve operational efficiency
  • Participate in a scheduled on-call rotation and meet established response expectations for urgent operational needs.

Requirements:

  • At least 3 years of experience in trust and safety, crisis communications, community operations, or a closely related field
  • Demonstrated ability to make sound decisions in fast-moving situations with limited information
  • Strong written communication skills, including experience coordinating with external partners or public agencies
  • Comfort working within AI-enabled processes and structured escalation frameworks
  • Ability to document workflows clearly and contribute to process standardization efforts
  • Experience collaborating across cross-functional teams to improve operational performance
  • Availability to support an on-call rotation with defined service level expectations.
What we offer:
  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
May 20, 2026

Work Type:
Remote work
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