Operations Specialist

• own the end-to-end manual outreach process to fulfill employment and income verifications, ensuring fast and accurate product delivery
• make outbound phone calls and send written communication to HR and payroll contacts to gather required information in a timely manner
• conduct discovery and validation work to identify accurate employer contacts, ensuring data integrity and preventing fraudulent or incomplete verifications
• manage a high volume of outreach activity with new claims and follow ups daily while maintaining top-tier accuracy and documentation
• navigate internal systems and workflows to complete and submit verifications within defined SLAs
• collaborate cross-functionally with Customer Support, Quality, and other teams to escalate complex issues and contribute to process improvement

• 1+ year of experience in outreach, contact center, sales, fulfillment, or other customer-facing roles
• startup or high-growth environments preferred
• exceptional verbal and written communication skills, with a proven ability to persuade and problem-solve via phone and email
• strong time management and organizational skills with an ability to juggle multiple priorities in a fast-paced environment
• self-starter mindset with a drive to hit productivity and fulfillment goals
• deep sense of ownership over customer and revenue-impacting work, and a commitment to data security, confidentiality, and compliance in every interaction

startup or high-growth environments preferred

• a fast-paced and collaborative environment
• learning and development allowance
• competitive cash and equity compensation and opportunity for advancement
• 100% medical, dental, and vision coverage
• up to $25K reimbursement for fertility, adoption, and parental planning services
• flexible PTO policy
• monthly wellness stipend, home office stipend