Operations Specialist

• Support commercial back-office operations from contracting to billing and debt management
• Contact clients to clarify doubts, negotiate agreements and collect debt
• Recommend new procedures for increasing the efficiency of day-to-day operations
• Maintain communication with team members and stakeholders to ensure adherence to protocols across key areas
• Assist the manager in developing, planning, and coordinating operational activities
• Ensure that operations follow local and national regulations
• Monitor day-to-day operations, report on performance, and recommend actionable improvements when necessary
• Create procedures and protocols (such as checklists)
• Communicate and coordinate with clients, team (including executive operations team) and other stakeholders.

• Bachelor’s degree in Business & Management or related fields
• More than 2 years of experience in an operational, back-office or customer care roles
• Energy sector knowledge is a plus
• Proven organizational skills, including time management
• Strong analytical and problem-solving skills
• Strong verbal and written communication skills
• Attention to detail
• Proficiency with Microsoft Excel and other productivity applications and platforms
• Fluent English

Energy sector knowledge

• Positive and innovative work environment that promotes collaboration and agile decision-making
• Flexible, healthy, and inclusive workplace with a range of attractive benefits
• Meaningful work experience
• Opportunities for development and internal mobility
• Top employer certification by Top Employers Institute
• Part of the Bloomberg Gender-Equality Index
• Global certification as a family-responsible company by Fundación Másfamília
• Top 100 Workplaces by Houston Chronicle