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Join a dynamic operations team supporting domestic and international consumer, commercial, and wholesale banking services. In this role, you’ll play a critical part in ensuring transactions are processed accurately, controls are maintained, and internal and external clients receive exceptional support. This is a hands-on role with high visibility—perfect for someone who demonstrates leadership qualities through ownership, initiative, and a drive for operational excellence.
Job Responsibility:
Ensure assigned online support cases are completed
Liaise with banknote advisory desk and operations
Ensure quality service and effective and efficient operations support for internal business partners and external customers
Prioritize daily tasks to ensure deadlines and deliverables are met
Identify and implement process improvements
Resolution and escalation of matched and unmatched trades for Global Banknote Clients
Liaising with other internal departments to ensure timely resolution of outstanding contracts
Involvement in ad hoc projects for new processes or industry initiatives
Requirements:
Verbal and written communications
Business Analytics
Customer and Client Focus
1-2 years of related experience
What we offer:
Opportunity to work with a leading global organization
Gain experience in global payment operations
Develop your skills in financial analysis and account reconciliation
Global opportunities for professional growth and development