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Operations Specialist

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Robert Half

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Location:
United States , Long Beach

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Category:
Logistics

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Contract Type:
Not provided

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Salary:

Not provided
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Job Responsibility:

  • Provide overall leadership in areas of operational performance, P&L management, customer relations, continuous improvement and staff development
  • Deliver clear expectations with regards to the role and responsibilities of your teams (Import, Export, Brokerage) and insure an engaging work environment
  • Assist the client services team by identifying and developing prospective clients
  • Develop new business
  • Regularly nurture relationships with agents and vendors
  • Oversee and assist with rates and quotes
  • Oversee and manage the overall billing process
  • Negotiate rates and services with various service providers at the local level
  • Establish departmental goals and measure performance by tracking of goals
  • streamline and improve on current procedures to create greater efficiencies
  • Ensure compliance with all legal and regulatory government entities (US CBP, US Department of Commerce, FMC, TSA, FDA, and all PGAs)
  • Build teams who are driven to speak with customers and providers to provide solutions-oriented customer service
  • Define, implement and drive logistics initiatives and ensure they are adhered to (i.e., use of strategic partners, pricing strategy, reporting, quoting tools and methods, etc.)
  • Ensure customs brokerage initiatives are adhered to (i.e., customs compliance procedures, use of Cargowise and other tools)
  • Liaison With Corporate Management
  • Maintain Fiduciary Trust (Control of Assets & Funds)
  • Oversee Daily Sales & Operations

Requirements:

  • 10+ years of experience in international freight forwarding and customs brokerage
  • 5+ years of experience in a management/supervisory role
  • Excellent interpersonal and communication skills, verbal and written
  • Cargowise Experience
  • Leadership Skills
  • Time management skills
  • Sales Related Experience
  • General OSHA and HR Knowledge
  • Progressive Management Experience (Min. 5 years)
  • Intermediate Computer Skills (Microsoft Office Suite)
  • Knowledge of Industry Regulations and Requirements
What we offer:
  • competitive compensation and benefits
  • free online training
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
March 05, 2026

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