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Operations Specialist

United States, Metairie, Louisiana · Job Posted April 11, 2026
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Job Description

We are looking for a skilled Operations Specialist to join our team in Metairie, Louisiana. This short-term contract to permanent position requires expertise in consumer and commercial lending, coupled with a strong background in regulatory compliance. The ideal candidate will thrive in a dynamic environment, contributing to a small but impactful department within the financial services industry.

Job Responsibility

  • Process and manage consumer and commercial loan applications, ensuring compliance with industry regulations
  • Collaborate with clients and internal teams to gather necessary documentation and verify loan details
  • Utilize your expertise in consumer banking and lending practices to provide accurate and efficient support
  • Analyze loan data to identify potential risks and ensure adherence to critical compliance standards
  • Monitor call center metrics to maintain operational efficiency and enhance customer satisfaction
  • Stay informed about industry trends, particularly within the credit card and consumer banking sectors
  • Address customer inquiries and resolve issues related to loan processing in a timely and thorough manner
  • Support the department in maintaining seamless operations by taking on diverse tasks as needed
  • Contribute to process improvements that enhance efficiency and compliance within the loan processing workflow

Requirements

  • Proven experience in consumer and commercial lending, with a solid understanding of regulatory compliance
  • Strong knowledge of consumer banking practices and the credit card industry
  • Familiarity with call center metrics and performance standards
  • Demonstrated ability to analyze critical data and provide actionable insights
  • Excellent communication skills, with the ability to interact effectively with clients and team members
  • Detail-oriented, capable of managing multiple tasks with accuracy and efficiency
  • Background in the financial services industry is strongly preferred
  • Ability to work independently and collaboratively in a small team environment

What we offer

  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

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