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We are looking for a skilled Operations Specialist to join our team in Metairie, Louisiana. This short-term contract to permanent position requires expertise in consumer and commercial lending, coupled with a strong background in regulatory compliance. The ideal candidate will thrive in a dynamic environment, contributing to a small but impactful department within the financial services industry.
Job Responsibility:
Process and manage consumer and commercial loan applications, ensuring compliance with industry regulations
Collaborate with clients and internal teams to gather necessary documentation and verify loan details
Utilize your expertise in consumer banking and lending practices to provide accurate and efficient support
Analyze loan data to identify potential risks and ensure adherence to critical compliance standards
Monitor call center metrics to maintain operational efficiency and enhance customer satisfaction
Stay informed about industry trends, particularly within the credit card and consumer banking sectors
Address customer inquiries and resolve issues related to loan processing in a timely and thorough manner
Support the department in maintaining seamless operations by taking on diverse tasks as needed
Contribute to process improvements that enhance efficiency and compliance within the loan processing workflow
Requirements:
Proven experience in consumer and commercial lending, with a solid understanding of regulatory compliance
Strong knowledge of consumer banking practices and the credit card industry
Familiarity with call center metrics and performance standards
Demonstrated ability to analyze critical data and provide actionable insights
Excellent communication skills, with the ability to interact effectively with clients and team members
Detail-oriented, capable of managing multiple tasks with accuracy and efficiency
Background in the financial services industry is strongly preferred
Ability to work independently and collaboratively in a small team environment
What we offer:
medical, vision, dental, and life and disability insurance