Operations specialist Jobs

Operations specialist

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Location:

Category:
IT - Administration

Contract Type:
Not provided

Salary:

18000.00 - 24000.00 USD / Year

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Job Description:

As an IT support specialist you will provide technical assistance to users by diagnosing and resolving hardware, software, and network issues. This role often involves helping employees with technical challenges through help desk systems or in-person interactions.

Job Responsibility:

Employee support (L1): Resolve day-to-day requests (app issues, macOS basics)
Collaboration & escalation: Partner with People Ops, Dev Ops and Finance teams
escalate non-L1 issues with clear context
Documentation: Maintain concise runbooks and FAQs in Notion
turn solved tickets into articles
Asset inventory: Track assignments, movements, and returns of equipment
Onboarding: Prepare Macs, pre-provision accounts, set apps, profiles, bookmarks, avatars, and asset status update
Offboarding: Revoke/adjust access, mail routing, device wipe & return checklist
Access & security: Enforce least-privilege, group membership hygiene, basic audit readiness in collaboration with Security/People Ops

Requirements:

Russian native
Fluent English (written and spoken)
1–3+ years in internal IT support/help desk
Advanced MacOS user
Strong security mindset, adherence to process, and respect for data privacy
Service‑first, empathetic, and clear communicator
reliable, organized, and detail‑oriented
able to follow runbooks and continuously improve them

What we offer:

31 days off
Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace
English learning courses (50% reimbursement, up to $1,000 annually)
Relevant professional education (50% reimbursement, up to $1,500 annually)
Gym or swimming pool (50% reimbursement, up to $500 annually)
Coworking (up to $250 monthly)
Stock options

Additional Information:

Job Posted:
December 08, 2025

Work Type:

Remote work

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