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Operations Specialist

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , New York

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

In this role, you will play a pivotal part in analyzing performance data, optimizing inventory management, and ensuring seamless distribution strategies for our hospitality operations. Your efforts will directly contribute to delivering exceptional service and maximizing revenue opportunities across various channels.

Job Responsibility:

  • Oversee 7 union reservation agents (call‑center environment)
  • Manage corporate bookings, group bookings, rooming lists, billing setup, payments
  • Handle guest emails, customer service issues, and reservation escalations
  • Work heavily in Opera Cloud (recent upgrade) + Resonate platform
  • Ensure reservations flow correctly to sales, revenue, and front office
  • Maintain accuracy across inventory, rates, blocks, and rooming lists
  • Maintain accurate inventory, rates, and distribution channels (OTAs, brand site)
  • Run daily/weekly/monthly pickup, pace, segmentation reports
  • Attend and present in Revenue Strategy Meetings
  • Enter and manage group blocks, revisions, billing, rooming lists
  • Coordinate with Sales/Marketing + Front Office on room status and VIP handling
  • Manage suite reservations, VIPs, corporate clients
  • Ensure rate parity, system accuracy, and clean data
  • Respond to guest concerns and ensure high‑level service
  • Maintain CRM and reservations systems to maximize revenue

Requirements:

  • Strong written and verbal communication skills
  • Confidence in engaging with individuals across various levels
  • Proficiency in analyzing data trends and making informed decisions
  • Ability to manage time efficiently in a fast-paced environment
  • Resilience and determination to achieve results
  • Detail-oriented approach and adherence to company policies
  • Familiarity with call center metrics, credit card industry standards, consumer banking, and consumer lending
  • Knowledge of criticality analysis
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
March 25, 2026

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