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Operations Specialist

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Randstad

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Location:
Canada , Toronto

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Category:
Banking

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Contract Type:
Not provided

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Salary:

24.15 CAD / Hour
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Job Description:

The Operational Support provides day to day operational support within a high volume, regulated financial services environment. The role is responsible for payment processing support, invoice validation, control monitoring, issue resolution, and reporting activities while ensuring accuracy, adherence to policies and procedures, and delivery against service level expectations. The position supports internal business partners, outsourced vault activity, and continuous improvement initiatives to promote operational excellence.

Job Responsibility:

  • Perform daily operational processing including data entry, validation, verification, and reconciliation
  • Monitor and validate AS400 banknote invoices in line with standard procedures
  • Review daily control reports and verify manual accounting entries
  • Repair, verify/authorize, and release electronic and manual payments
  • Monitor payment queues to ensure timely processing and end of day clearance
  • Investigate and resolve outstanding items, payment exceptions, and operational issues
  • Complete assigned online operational support cases within required timelines
  • Liaise with banknote advisory desk, operations, and internal business partners
  • Prepare monthly statistics, capacity, and performance reports
  • Maintain accurate logs, trackers, and records per retention policies
  • Prioritize daily tasks to meet deadlines and service level expectations
  • Identify, recommend, and implement process improvements
  • Support outsourced vault operations in Toronto
  • Perform other operational duties as assigned

Requirements:

  • Experience in banking back office or financial operations
  • Strong attention to detail and high accuracy in transaction processing
  • Solid computer skills, including proficiency in Microsoft Excel
  • Strong analytical, organizational, and problem solving skills
  • Ability to work independently and meet daily deliverables
  • Commitment to teamwork and collaboration
  • Availability to work shifts and statutory holidays if required

Nice to have:

  • Working knowledge of the AS400 system
  • Experience with cash, payments, or vault related operations
  • Experience supporting global or multi site operations is an asset
What we offer:
  • Opportunity to work with a leading global organization
  • Gain experience in global payment operations
  • Develop your skills in financial analysis and account reconciliation

Additional Information:

Job Posted:
May 20, 2026

Expiration:
July 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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