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Operations Specialist

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Eucalyptus

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Location:
Philippines , Manila

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Clinical Operations team is recruiting an Operations Support Specialist to support (i) the management of Juniper UK’s prescriber workforce, and (ii) the running of critical clinical operations processes for Juniper patients. This position is ideal for individuals who are passionate about healthcare, possess strong administrative and operational experience, and have excellent communication skills. It will entail working UK hours and weekend shifts.

Job Responsibility:

  • Prescriber Onboarding and Technology Support: Coordinate a seamless onboarding process for new prescribers
  • Provide training and support to prescribers on the use of our telehealth platform and other essential technology tools
  • Act as the first point of contact for prescribers experiencing technical issues
  • Roster Management Support: Act as a liaison with prescribers to plan schedules
  • Own and maintain an up-to-date roster
  • Ensure that up-to-date roster information is shared as needed
  • Invoicing, timesheets and performance monitoring: Check prescribers’ timesheets compared to roster hours agreed
  • support monitoring and reporting of invoices, timesheets and performance metrics
  • Daily Interaction with Prescribers: Respond promptly to prescribers’ inquiries
  • Act as the first point of contact for practitioners experiencing operational issues
  • Managing critical Clinical Operations processes: Support safety monitoring of patients
  • Support account monitoring for accuracy and duplications
  • Support communications between Juniper and other healthcare providers
  • Issue Resolution: Troubleshoot and resolve practitioner issues efficiently
  • Follow established escalation procedures for complex issues
  • Share patient and practitioner insights with the clinical services team and wider business
  • Share feedback from patients and practitioners regarding their experiences with the service

Requirements:

  • A bachelor's degree in a relevant field is preferred but not mandatory
  • Tech-Savvy: comfortable with various commonplace technologies, have a strong understanding of digital tools, and be able to adapt to new systems quickly
  • Detail-Oriented: can manage complex processes, follow guidelines, and ensure a high degree of accuracy in their work
  • Communication Skills: Strong English written and verbal communication skills are essential
  • Problem-Solving Abilities: can think critically and troubleshoot effectively
  • Adaptability: adaptable and open to change
  • Customer Service Experience: Previous experience in customer service, call centres, or support roles will be an advantage
  • Experience in a healthcare or telehealth environment is a plus
What we offer:
  • Access learning budgets, conferences, certifications, peer shadowing, and a global knowledge-sharing culture
  • wellness budgets, social clubs, hybrid work arrangement
  • comprehensive health coverage (including up to 2 dependents), vacation, sick, and parental leaves, 13th-month pay, statutory benefits, and transport allowance

Additional Information:

Job Posted:
January 05, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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