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Operations Specialist

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Currys plc

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Location:
United Kingdom , Poole

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

27942.00 GBP / Year
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Job Description:

As an Operations Specialist, you will support to keep our expanding Strategic Partner team running seamlessly for our multi‑million‑pound clients portfolio and their end users, ensuring every process is smooth, accurate and well supported. You’ll proactively spot and resolve operational issues, working closely with our Strategic Partner Manager to improve processes and deliver smarter ways of working. You’ll maintain absolute accuracy in stock records and financial integrity, so clients receive clear, reliable billing, while also acting as a trusted partner for customer enquiries - providing fast, effective resolutions that strengthen relationships and elevate the overall service experience.

Job Responsibility:

  • Provide responsive, friendly support to clients, resolving daily queries with confidence and clarity
  • Assist with accurate invoice reconciliation and maintain clean financial records
  • Work collaboratively to streamline processes, improve efficiency, and elevate the customer experience
  • Maintain open, proactive communication with clients to build trust and confidence
  • Adapt quickly to new systems and process changes to minimise impact on customers
  • Manage daily issues such as no stock alerts, price discrepancies, held orders, and other R&Rs with accuracy and urgency
  • Spot recurring problems and partner with the Strategic Partner Lead to eliminate root causes
  • Prioritise effectively to resolve issues promptly while delivering a world class service
  • Process client orders efficiently and with strong attention to detail
  • Build strong, long term relationships with clients and contribute to account growth
  • Support the team by correcting large sets of data quickly and accurately when required

Requirements:

  • Strong B2B operations capability: able to spot process issues and drive improvements with Strategic Partner Managers
  • High accuracy with stock & financial integrity: ensuring clean billing, reconciliations, and zero error data handling
  • Enterprise level customer service: fast, efficient resolution for strategic partners and their end users
What we offer:
  • Performance related bonus of up to 10%
  • Product discounts on the latest tech
  • A range of wellbeing initiatives
  • 25 days holiday plus 8 public holidays

Additional Information:

Job Posted:
March 03, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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