This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
As an Operations Specialist, you will support business leaders by tracking and maintaining accurate project and staffing data while ensuring strong data integrity across systems. The role requires excellent attention to detail, the ability to multitask, and a commitment to closing the loop on all assigned tasks, as well as proactively identifying and driving process improvements and anticipating what will be needed next. Additional responsibilities may include assisting with and managing internal projects, with a focus on improving team operations.
Job Responsibility:
Enter and update data related to projects and opportunities
Track and manage staffing and project administration change requests, and keep staffing and other project data up to date
Educate users on system functionality and promote a better understanding of software applications and how to use them for specific business scenarios
Answer questions on system and tool functionality, and track down answers and issue resolutions
Drive process refinement and improvement: proactively identify and suggest ideas, and define approach to turning those ideas into practical changes
Assist on Service Line-related special projects and activities, such as planning all-hands meetings, managing software tools and exploring potential new tools, and fostering knowledge management and knowledge sharing
Communicate effectively and with proper business acumen, leveraging different forms of communication (emails, IMs, Microsoft Teams calls, etc.) to collaborate and achieve outcomes in a timely fashion
Requirements:
A bachelor’s degree in business administration or equivalent degree
2 years of relevant professional experience required (consulting or client-facing professional services experience is a plus)
Experience taking ownership of projects and tasks from beginning to end
Experience with Microsoft productivity tools (Word, PowerPoint, Outlook, OneNote, Excel) and business communications platforms (e.g. WebEx, Teams)
Nice to have:
Strong written and verbal communications skills, including the ability to write professional documents and to use appropriate communication methods
Excellent organizational and project management skills
Strong interpersonal skills, including the ability to interact with people of all levels in a variety of situations
Experience with modern workflow management tools such as Asana and/or Smartsheet