Operations specialist

• Inventory & Order Management: Plan and manage PO receipts, optimize product slotting, oversee inventory replenishments, and ensure accurate order fulfillment through effective WMS usage
• Returns & Reverse Logistics: Oversee product returns, guide processing, and manage reverse logistics for high-value recovery products, ensuring efficient return flow and inventory management. Plan and execute RTV load programs with Hong Kong office
• Warehouse Operations: Manage warehouse layout, process flows, and building maintenance. Oversee vendor management, equipment maintenance, and safety standards to maintain operational efficiency
• Staff Leadership: Hire, train, and manage warehouse staff, fostering a motivated team while ensuring operational goals and KPIs are met
• 3PL & Vendor Management: Negotiate with third-party logistics partners and vendors for cost-effective seasonal overflow solutions and warehouse services
• Cost Control & Performance Analysis: Monitor and analyze expenses and key metrics such as order accuracy, shipping times, and customer compliance, driving cost-saving initiatives and continuous improvement
• Customer Support & Compliance: Collaborate with cross-functional teams to resolve customer-related issues and ensure adherence to regulatory requirements and customer compliance standards
• Technology & Process Improvement: Utilize ERP, WMS, TMS and software tools (e.g., CAPE) to streamline operations and improve efficiency

• Proven experience in warehouse management and logistics operations
• Strong knowledge of supply chain processes from procurement to delivery
• Logistics expertise includes strong knowledge of transportation methods, routing optimization and delivery scheduling
• Proven leadership experience with excellent communication and team management skills
• Strong problem-solving and data analysis abilities to drive operational improvements
• Ability to operate forklifts and other material handling equipment safely
• Detail-oriented with strong organizational skills to manage multiple priorities effectively
• Ability to create and implement SOPs, Metrics and KPIs
• eCommerce Fulfillment exp
• Exp supporting big box retailers
• Exp improving warehouse floor layout

3PL DC experience

• medical, vision, dental, and life and disability insurance
• company 401(k) plan