Operations Specialist, Wells Fargo

Wells Fargo

Location:
United States, Des Moines

Category:
Banking

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Wells Fargo is seeking an Operations Specialist in our Customer Care Training department for our Commercial Banking Operations Division. In this role, you will research and resolve moderately complex operational tasks, work under close supervision, review and analyze inquiries and operational challenges, consult with management for complex issues, analyze and present recommendations, and collaborate with peers and colleagues.

Job Responsibility:

Research and resolve moderately complex operational tasks, accountable for entire process from receipt of work to resolution and closure to include originating source documents, data adherence to regulations, processing payments, resolve discrepancies and process unique rejects or exceptions
Work under close supervision, follow established procedures, identify opportunities to determine appropriate course of action within defined scope of responsibility
Review and analyze inquiries and operational challenges that require research, evaluation
Consult with management for more complex issues to assist with appropriate course of required action
Analyze and present recommendations for resolving more complex situations and exercise some independent judgment while developing of understanding of policies, procedures and compliance regulations
Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

Requirements:

2+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Commercial Banking Operations experience, specifically, Equipment Finance, Vendor Finance, Middle Market, Inventory Finance, Specialized Industries, Market Coverage
Delivery, facilitation of training, or public speaking experience
Experience or knowledge with one of a combination of the following systems: ISM, LeaseConnect, Siebel, ServiceNow, My Accounts, COMS, AIMS, AFS, Loan IQ, Blast, GSS
Learning development, design, and delivery experience
Ability to assess current processes/procedures and make recommendations for efficiency
Ability to develop operational reporting and perform data analysis
Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills
Knowledge and understanding of Tableau or Power BI
Strong customer service skills
Strong verbal and written communication skills

Nice to have:

Commercial Banking Operations experience, specifically, Equipment Finance, Vendor Finance, Middle Market, Inventory Finance, Specialized Industries, Market Coverage
Delivery, facilitation of training, or public speaking experience
Experience or knowledge with one of a combination of the following systems: ISM, LeaseConnect, Siebel, ServiceNow, My Accounts, COMS, AIMS, AFS, Loan IQ, Blast, GSS
Learning development, design, and delivery experience
Ability to assess current processes/procedures and make recommendations for efficiency
Ability to develop operational reporting and perform data analysis
Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills
Knowledge and understanding of Tableau or Power BI
Strong customer service skills
Strong verbal and written communication skills

What we offer:

Equal opportunity employer
Consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic
Accommodation for applicants with disabilities available upon request

Additional Information:

Job Posted:
October 08, 2025

Expiration:
October 13, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Operations Specialist