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The Operations Specialist serves as a cornerstone of the firm’s day to day function—supporting leadership, coordinating with internal teams, building strong relationships with outsourced partners, and ensuring operational efficiency across a large, multi location SSD practice. This position works closely with ownership and senior leadership, supporting both strategic initiatives and daily operational needs, including mailroom oversight, process improvements, and cross team communication.
Job Responsibility:
Support operational leadership with daily workflow, coordination, and execution
Serve as a key liaison between the firm, clients, attorneys, government agencies (SSA, etc.), and outsourced teams
Maintain strong relationships with overseas teams, ensuring alignment, accountability, and efficient communication
Assist with onboarding, process updates, and system improvements across a nationwide practice
Oversee and support administrative functions, including mailroom processes
Monitor operational performance, while helping to enhance efficiency
Ensure punctuality, follow through, and consistency across operations
Represent the firm’s direct, fast moving, old school culture with professionalism and reliability
Support special projects for ownership and senior leadership
Help drive culture, communication, and standards within the firm
Engage directly with internal and external stakeholders as operational needs arise
Provide troubleshooting, problem solving, and process level support across departments
Requirements:
High energy, strong work ethic, and grounded professionalism
Organized, punctual, direct communicator
Able to take direction while working independently
Comfortable engaging with overseas teams
Flexible, open minded, willing to learn the SSD space
Strong minded and capable of handling tough conversations
Respectful communicator who earns trust quickly
Bachelor’s degree preferred but not required
Experience in operations, office management, or similar roles a plus
Strong performance history, reliability, and stability
Nice to have:
Bachelor’s degree
Experience in operations, office management, or similar roles