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Our recent growth has led to a new opportunity for an Operations Specialist to support one of our core service departments: Audit, Tax, Client Accounting, & Advisory Services. In this role, you will play a key part on our Operations Team and be hands-on in keeping client workflows organized, accurate, and moving forward.
Job Responsibility:
Coordinate onboarding of new clients, including gathering documentation, setting up systems, and ensuring a smooth handoff to service teams
Manage client offboarding by organizing records, finalizing access, and ensuring data privacy standards are met
Track onboarding/offboarding progress and support continuous process improvements
Assist with invoicing and billing for your assigned department
Review time entries, generate invoices, and help monitor accounts receivable
Support timely and accurate billing during peak periods
Serve as a primary point of contact for client operational questions within your department
Maintain organized, accurate client records and documentation
Assist other Operations Team members during high-volume periods
Help track deadlines, coordinate projects, and support department workflows
Use Practice ERP for project tracking, time entry, billing, and reporting
Identify opportunities to improve workflows and document standard processes
Participate in weekly team meetings and quarterly planning sessions
Requirements:
Possess at least 1 year of experience in an administrative or operations position such as an Administrative Assistant, Office Assistant, Operations Assistant, Logistics Coordinator, or similar role
Experience in a CPA firm or professional services environment preferred
Strong organizational skills and attention to detail
Comfortable working in multiple systems and learning new technology
Clear, professional written and verbal communication skills
Ability to manage deadlines and shifting priorities
Familiarity with accounting or tax software (QuickBooks, NetSuite, CCH Axcess, CaseWare, Box, etc.) and basic understanding of accounting or business operations preferred
Candidates must pass a background check as part of the hiring process
Nice to have:
Experience in a CPA firm or professional services environment preferred
Familiarity with accounting or tax software (QuickBooks, NetSuite, CCH Axcess, CaseWare, Box, etc.) and basic understanding of accounting or business operations preferred
What we offer:
Award Winning Culture
Flexible work environment
Unlimited paid time off
Dress for your day
Excellent benefits, including ESOP and additional retirement plan options