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Operations Specialist

https://www.tui.com Logo

TUI

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Location:
United States, Boston

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Join our Cruise Operations Team in Boston as an Operations Specialist overseeing Shorex operations for the Northeast and helping deliver exceptional shoreside experiences for cruise travelers.

Job Responsibility:

  • Provide operational support to the Regional Operations Manager in the provision of transfer and shore excursion services
  • Ensure last minute operational changes are managed in detail and suppliers receive and confirm all updates
  • Oversee and manage operational incidents while reviewing that there is no impact in the delivery of operations
  • Maintain continuous communication with both internal and external stakeholders
  • Collate all operational information in a timely and efficient manner for invoicing and post operation reporting
  • Monitor that the terms and conditions of excursions and transfers meet the quality and operations standards agreed
  • Coordinate tour guide assignments based on operational needs
  • Handle other ad-hoc tasks as required

Requirements:

  • Excellent communication skills, both verbal and written in English
  • Excel proficiency is essential for managing operational data effectively
  • Ability to work in a flexible manner (including different work shifts)
  • Ability to solve problems independently and embrace digital culture
  • Adapting easily to a variety of changes to ways of working and quickly learning new skills
  • Collaborative team player who displays the TUI values & behaviors
What we offer:
  • Attractive remuneration
  • Discretionary bonus schemes
  • Generous travel benefits
  • Extensive health & well-being support
  • Dynamic working environment
  • Healthy work-life balance
  • Access to TUI Learning Hub
  • Opportunities to work on global projects and teams
  • Community involvement with local charity and sustainability initiatives like the TUI Care Foundation

Additional Information:

Job Posted:
October 15, 2025

Expiration:
November 25, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:
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